The hotel was a good size to give an excellent personal experience to each customer. It was clean throughout and had a new and fresh atmosphere about it all. The room was clean and the bed was comfortable and large. The buffet breakfast had a good selection with enough food variety for everybody. The reception staff were excellent and gave a very friendly welcome when we arrived.

There was only one cup for the two of us in our room and the room was a little noisy from the outside traffic. But these are minor negatives from an otherwise excellent stay

The kindness of the staff is always the best, Alonso Lozano which is the bartender has the best attitude.

Just anticipate your request of dinner the service is closed at 10pm.

Great and comfortable room, good for relaxing

The rooms are really nice. The facilities and services are good. The staff are too kind and breakfast is delicious.

Nothing.

good gym and pool.

very sparse breakfast

Our Housekeeper and the Breakfast attendant were really nice. The beds were comfortable and the hotel was overall pretty clean.

If you're traveling with family I do not recommend staying here. The lobby staff was helpful but they were not so nice. Their swimming pool is just for executive use only even though they advertise it in their pictures and they want to send you across the street to a gym where they told us the pool is a lap pool and is not for leasure which that was the whole point of our trip.

Convenient location, clean and near convenient restaurants and shops.

Air conditioner was very noisy. Sent a message after booking that hotel pool is for executive level rooms only, but I booked a room called an executive king suite, so I thought I would qualify, but they wanted to charge an additional 500 pesos to use the pool. There is a pool for common folks like myself at a completely separate location, at a gym. Also, I was reprimanded for having my service dog (with vest and identification) at the breakfast area. As I cannot function without my service dog, I left without breakfast. Also, all the alarm clocks on our floor went off at 7am. They kept sounding, even when they were unplugged. We had to remove the batteries, but could hear the other alarms in the other rooms. We felt like this was either a prank by the workers or a way to get guests to check out early. Either way, we didn’t think it was funny. All in all, not allowed to use the amenities, did not get a good night’s sleep and left without breakfast.