Fabulous location and wonderful staff who give great service. The beauty and ambience (aura!) of the property. The beach is terrific. We loved staying here, but it needs some work to maintain its high ratings.

It needs maintenance and upgrading. There’s a lot of things beginning to fall apart. Outlets that are loose and only work sometimes ( actually got a shock from one), loose faucets, no hot water when everyone else in the hotel has already showered at the end of the day. Very uncomfortable pillows.

Location, location is excellent. It's walking distance from city center, shopping and restaurants. I enjoyed the hotel, it was relaxing and the beach in La Madera was clean and not crowded. The personnel was phenomenal, Abel the bartender was great.

liked the beauty and charm. Properly kept up. Sweet service from all. Connected restaurant, the beautiful Bistro del Mar, was not inexpensive nut a value for us and we often choose it during our week; great food/fine service/view. We did not purchase the breakfast package, as we preferred to order from the full breakfast menu, which had amazing choices. Hotel has an extremely pleasant area on the beach. We sat under lapa lapas, and had lunch/drinks with our feet in the sand, walking a few steps to take a dip in the ocean. Beach; dreamy. No competition for nice seats at beach or the sweet/smallish pool area, with separate shaded area. Servers all professionals. Sweet touches at every meal. Plenty of steps and handsome handrails. Taxi situation easy and fee's inexpensive/clear.

At dinner, I really really enjoyed the background music in the Bistro del Mar restaurant as it was often jazz. The live music was less enjoyable, as the view was the star. as well as the food..and live music seemed a distraction rather than a plus. Hubby liked both. There is so little not to like...

Beautiful property in the heart of Zihuatanejo, with exuberant gardens, nice pool and access to beach. Our room with lovely terrace (views to the beach, sun beds and an hamaca!!). Wonderful vibes of a small and quaint hotel, but with walking access to the community and many dining options. Restaurant delicious, both for breakfast and dinner. Service phenomenal, friendly and helpful. Reserved tour to see whales and snorkeling, and relaxing massages in spa.

Everything was great!

The view from our room was my favorite! All the balconies are covered so you can enjoy the outside without being on the sun. A surprise was a large private jacuzzi on the balcony, I didn’t need to go to pool which was 3 floors down the stairs. The staff were very friendly, welcoming and accommodating. I felt safe and secure. The rooms were very clean, no bugs. Overall it was a good experience.

Like most properties, there are no elevators so it is difficult to navigate the property when you use a cane.

Loved the pool, and the ocean beach at the hotel. Great view of the ocean! Picturesque! Loved that they had drinking water available, both in the room and as well, to fill up your water bottles. Very comfortable beds. Would definitely stay here again!

Minor things, that could be improved upon, was, small amount of ants the first day in the bathroom. As well, there could be a make up mirror in the bathroom. Overall though, great amenities!

This beautiful property is set above a gorgeous beach within a short walk of downtown. The grounds and pool are well maintained, the rooms are comfortable, the staff is friendly and hard-working, and the on-site restaurant was fantastic for both breakfast and dinner.

To explore the property and access the beach/restaurant, you must be able to navigate a lot of stairs. This wasn't an issue for me, but it could be for an elderly person or someone with mobility issues.

I like the style of this hotel. Well laid out and very authentic Mexico without the pretension. And good facilities that were clean, kept up and functioning

The lack of communication with cleaning staff. I left a few objects in the room after I left. I was in town, so I contacted next day and the items were not found. Which would be impossible as the 3 items were clothing items and was definitely left in the room. It is too bad, but it makes me question the integrity of the cleaning staff. Be aware and make sure you use the safe as I don't think the cleaning people can be trusted. It is too bad as the hotel and its location is very nice overall.

A great hotel on a nice clean beach. There are palapas right outside the restaurant. The waiters will serve you there and at the pool. The restaurant is on beach level. The pool is one level above the restaurant and you can get served there also. There are a lot of stairs with landings if your room is near or on the top level. Up there is the rooftop bar, happy hour nightly from 5 to 6. You can also eat there. Room service, also. Every kind of tour is available.

Really nothing not to like. Beautiful hotel, great food, service and clean.

This hotel offers a fantastic stay with beautiful views, clean and comfortable rooms, and a great location. The staff are incredibly friendly and welcoming, providing excellent service. The food is delicious, and the property looks exactly like in the pictures. However, there are a few stairs, which might be challenging for elderly guests. Overall, a wonderful experience!

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