The staff was very nice and friendly, they went above and beyond to meet requests. Excellent location and includes parking.

Bets are squeaky, rooms are not sound proof, clean over all but dusty in some corners. Gym has very few equipment that seems old. Treadmill stopped working very 2 minutes and some of the other equipment with weights didn’t work at all.

My stay at Hotel La Joya was absolutely perfect. It was my first time to Pachuca and only for one night to attend a concert. The room was quite spacious and clean, the adjacent store and restaurant are fantastic and open late. But it was the staff at the hotel that made my stay memorable. Try as I might I still cannot converse very well in Spanish. Their kind effort and attention to my inquiries about transportation to/from the concert and help they granted me made my trip there a success. Having a Starbucks right across the street is surely an added bonus.

Staff was friendly and helpful. Hotel location is good, there is a Sanborns right there in case you need any last minute items that you forgot. I felt like I got good value for the hotel, it seems nicer than expected based on the price.

The hotel was so nice and location was perfect that we actually added two more days to our stay. .The two extra days that we added included breakfast. Their breakfast was delicious. The personnel in general was super attentive and courteous. I highly recommend La Jolla.

There wasn't anything I didn't like.

Staff are very friendly. Good sized comfortable room. Good underground parking.

The food and service at Sandborn’s was ordinary.

Everything is fine. Even the parking was fine.

I highly recommen it. Rooms, lovie, location, all fine. Super is just next to it.

There were not sufficient electrical outlets that were accessible in the room. This did not allow for both of us to work concurrently.

It is called a 2 star hotel but had a good location and clean environment. It is a bit far from the city center, so it is quiet and there are many restaurants and facilities around, so there was no difficulty in staying.

There were two elevators, but only one was working. And it didn't work well. Elevator repairs are essential.

The hotel is nice in a great location near súper makers, restaurants, banks, etc

Through my sister who lives in Pachuca

I liked everything about this hotel! We stayed here only for one night but it was probably the best sleep I had in a long time. Beds were very comfortable and also the pillows. The room was very clean! I am a bit of a clean freak and this place exceded my expectations. Staff was a bit quiet but friendly enough, the bell boy was super friendly and very helpful.

I suppose if they had a restaurant within the hotel would be nice but Samborns is right there so not much they can improve on, they were great.