The location was perfect for the festival we were in town for. We walked to street vendors, the market places and had several food Options right outside.

Access after hours or trying to leave early in the morning was difficult. The parking garage is the pickup location for shuttles but the parking garage gates are closed off. After hours, There is only one door to get out of (or in) the hotel which is on the other side of the mall by the Starbucks. We understand it’s for security but that should be part of the information provided at check in. We had a 5am shuttle picking us up for a Hot Air Balloon ride. The driver couldn’t get to the pickup location cuz the garage was locked and we found several chained doors when trying to get out of the mall (the hotel is located inside a mall). Another tourist was able to help us find the only door that wasn’t locked & chained.

The main lobby opens up to a 2 story shopping mall with shops and restaurants: coffee shops, sports stores, fast foods, and even a small convenient store. The restaurant has a buffet with delicious traditional Mexican meals, which change every day. The rooms are spacious, chic, clean, and uncluttered. The basement has a parking area accessible from an elevator from the lobby. The shopping center comes alive at night with bars and restaurants open for all the late owls.

The neighborhood is a busy industrial area, but that will not matter if you stay within the hotel and shopping compound.

Very stylish decor, clean and well-maintained, comfortable bed. Beautiful lobby & restaurant in hotel -- excellent food with good value for money. Loved that hotel was less expensive than airport hotels, but still was high quality and only a 10 minute ride (on a FREE shuttle) to airport. Bonus -- had access to shopping mall from 10am to 10pm, which was also clean and well maintained, mid-range priced shops and convenience stores, with a movie theatre and a Starbucks.

Not really a walkable area to find restaurants or shops outside of the mall. We didn't look for a taxi to get to a nice restaurant since we were leaving early the next morning.

I was able to sleep. The bed and pillows were comfortable. The room was quiet. I did hear a child running upstairs in the early morning hours. I was given two key cards which was good since the first one stays in the room to keep the lights on.

The morning driver didn't bother to help me with my bags. The silver hand soap holder by the sink was dirty. The morning receptionist was new. I asked for a receipt. She didn't know how to give me a receipt. It took 30 min for the shuttle driver to pick me up from the airport.

Attached to a mall so was easy to find food and change money when needed. Also had free shuttle to the airport and a cheap shuttle to the F1 race.

Our heat didn't work on our room. We asked repeatedly for a couple days to get it fixed. They kept telling us they would send someone up but never did. Finally got tired of asking. 20+ minute walk to nearest metro station.

cleanliness

The entrance after the plaza was closed, you had to go through a far away door and it gets scary with everything off and closed. It would have been great if the staff would warn you about it when you make check in, we came up very late in the night and were absolutely lost about how to access the hotel when everything seemed closed.

The hotel is inside the shopping mall, great location, comfy beds and really nice staff. I enjoyed my stay and if you want to try some traditional mexican food there is a fantastic restaurant inside the plaza.

All was great even the gym facilities, it is a great hotel close to the aiport for a short stay.

Nice, clean, modern

Entrance into the hotel is difficult. During the day you have to go thru clothing store to take elevator. At night you have to go thru center mall entrance, walk thru mall, up escalator, then walk to hotel

I liked how cheerful and helpful the front desk person was. Also the van driver was so friendly and helpful. Our room was spacious and clean. The bed was very comfortable. We loved the restaurant. The Sopa de la Milpa was excellent!

Nothing.

facilities were amazing, room awesome, small and private but enough for a couple

a/c wasnt working fine, well wasnt chilling. Temperature was stuck, but i was so tired to contact reception over night. The next day I notify reception clerk about the issue; well it was my fault not raising the hand and get it fixed asap.