The property exuded a warm and inviting atmosphere, instantly making one feel at home. The staff were remarkably friendly and went above and beyond to ensure every need was met, creating an experience that was both pleasant and memorable.

The road to get there is not their fault, but I wish they would make the road paved to a wonderful location.

The staff is exceptional. All the people working there take their jobs very seriously, with passion and care. I appreciate the warmness and willingness to help us for anything we needed/asked.

I would prefer that there are a bit more restrictions for young kids yelling and to be kept more under control by the common areas. They did disturb the peace.

The location, the vegetation, our ocean front room. The staff was wonderful and the food was excellent.

The property is beautiful but it is showing its age. At first glance you don’t notice but the resort is showing a lack of ongoing maintenance over the years. It is cleaned and washed down daily but it’s the long term care that has been neglected. I would still go back however.

The hotel is beautiful, the pool is really pretty and the location is calm. The staff is really nice they always have a smile for you. People on the fron desk not so much tho

I pay for a room with spa bath and when i got there they told me the water was not temperate. So a spa bath with cold water is not nice. The food is nothing special and is expensive yes

Comfortable, hospitable, very welcoming, give you free snacks here and there which is a nice touch. They make it obvious you are in a nice resort. Pool is very nice and hot tub. Served food late, and restaurant is good.

Small portion sizes with expensive prices

The service, staff have great customer service. Goes beyond their responsibility to help the customers, providing service with great care and knowledge.

The access road to the property, literally is an oasis in the middle of desert.

Absolutely beautiful resort with wonderful staff and delicious food. The beach is beautiful and private and the water was warm in January. We will be back.

A few more activities -- beach volleyball or daily yoga, etc. Also a gym.

This hotel is simply stunning. The food and drinks were amazing. Our room was lovely. We picked a sea view and were so glad that we did. It was amazing to wake up to the sight and sound of the sea. Ultimate relaxation after the Inca Trail. There are plenty of places to sunbathe peacefully. It was our honeymoon and the hotel gave us fizz and chocolate covered strawberries on arrival, which was a lovely touch. Alvaro was an outstanding waiter - thanks for your amazing English.

The sand bikes were not really rideable due to rusting. It’s partly our fault because our Spanish is not good, but there was only one waiter that spoke excellent English.

Beautiful resort and location, allows you to fully unwind and relax!

The small amount of free filtered water every day, needed a high amount of plastic bottles (lots of trash and expensive/inconvenient)

Facilities are pristine and staff very attentive. Food quality is above average to very good, although they can improve it to awesome. Definitely a great place to relax , especially for families with kids

Having a bar on the beach instead of just in pool or restaurant area, with adequate background music would enhance experience. The dirt road from Panamericana Highway to hotel needs to be paved right away