The location of the hotel. The shopping malls, restaurants are very accessible. Plus, it has a big pool that my kids love.

Nothing much but if they could put some air fresheners and diffusers or anything to make the hotel smell nicer especially the lobby that smells like you’re in the kitchen.

Hassle free check in and check out. - Rooms were very clean and basic toiletries were provided. - Great location, near SM Bacolod and Manokan Country. - Breakfast was okay. The room that we got didn't have free breakfast so we paid an additional 375 per person for their breakfast buffet. Options were limited so we only had breakfast at the hotel for 1 day. Love their brewed coffee, no sour aftertaste.

There were lapses in housekeeping. There was this one time we requested the room to be made up and housekeeping only placed 1 towel instead of two. The next day, they forgot to give us tissue (no tissue in the bathroom at all) and forgot to put a trash bag in the waste basket. They easily corrected these when we called to request for the incomplete items though.

The staff went above and beyond to make sure that our stay was hassle-free. Since it is a family trip, it warmed our hearts that the staff helped the best that they could even when there was a problem initially with our booking.

We got the Executive suite and it was for my birthday. We love the room because it’s really big, spacious and it has a bath tub. The staff were very accommodating and attentive to our needs. The bucket of ice is free and there’s a complimentary coffee as well. I would recommend this place:) Excellent customer service, keep it up!

nothing much. My phone itself can’t connect to the WiFi

Breakfast was nameet-delicious the location was so nice and peaceful. I enjoyed swimming in the pool and chatting with the pool staff which were awesome!

Everything was pleasant and enjoyable ❤️😊

Staff is always amazing

Wifi has diminished lately....go back to how it was. I've stayed at the Acacia over 20 times....food is OK, but change it up. Add something different occasionally.

Always amazing staff. Please keep the teriyaki rice bowl on the menu, delicious. I've tried almost every item on the menu, and tjis was one of the best yet

Pool seemed a little dirty and low on water.. More attention to stains on the linen.

Love the pool and pool staff. Ideal location for SM mall

Hot and miss on tje food, stayed here 5 times, somedays foods great, other days, not so. Roomservice is the same. Bedding could use an upgrade without stains

Always amazing staff

I'll say it again after over 20 stays. The breakfast buffet needs a serious revamp. Add more items, it is always the same, same, same. Not always very fresh.

I liked everything! Staff were very friendly and approachable.

Nothing, really. Maybe when we requested towels in their pool area and they do not have them because it's still in the laundry. lol. Also, wifi doesn't work well. They gave us unique wifi passwords per room but giving us an error. Also, maybe it was just because of the weather that the network/signal is not that okay.