Breakfast was OK. Suggest Breakfast buffet with both Filipino and American dishes. Location was congested but the hotel was located near the mall making it handy to purchase items need while traveling. Staff was kind, considerate and very helpful. Wish to comment the following for there outstanding customer service; Desiree Abella, Kris Ancheta, Carla Mae Martin, Raj Ortal. Raj Ortal was very helpful for he assisted us in obtaining a decent size room and he insured that we had water for the coffee pot, toilet paper, soap, and shampoos to include room maintenance that include clean towels, linen and upkeep of the room. Raj Ortal is great example of customer service he guaranteed that hotel guest are well taken care of and insure our customer needs were satisfied. Raj Ortal customer service is beyond the call for duty and he always insure the needs of the Hotel Customers are take care of, Raj Ortal should be commended for his service to the hotel and its customers.

The hotel restaurant was closed one day to the hotel guests from morning to evening for an outside event. Forcing the hotel guest to eat their meals elsewhere. If the Hotel advertise that it has a restaurant then it must be made available to Hotel guest. Hot showers was spotty until we complained to the front desk and the hot water was then made available daily.

We like the location of the hotel. Their service was good. Their staff are kind & approachable. Clean bathroom. Fast service from their restaurant.

There's a bad smell in the room. Their beddings are not pure white, we saw brownish colors in the sides of their blankets. We're not sure if they always clean their pool. The TV has limited channels.

Right in front of a mall and other commercial establishment so if you’re not from the area, its practical and easy to navigate. There’s also a salon inside the hotel. You can also pay upon check in unlike others that would immediately request for payment.

The hallways are a bit dim or unattractive. You. cant also open the windows

Close proximity to stores and restaurants.

Water temperature was cold/warm. Water could never get hot enough.

Staff were friendly and attentive. Room was spacious and clean.

Was put on the 3rd floor where I had to go to the 4th via elevator and go down to the 3rd. And vise versa. Also they don’t have an alternate restaurant for guests when their resto is booked for an event.

The location was excellent. Across the street from the shopping center was a perfect location for shopping and restaurants. Also, there was a taxi stand across the street at the shopping center so getting a taxi was easy.

Friendly Staff

Arranging Transport when Airlines changes flights 5 times in a day, being advised your sercice only operates to 9pm, had to arrange myself which was done then advised another change which did not work in with taxi, only leaving a few hours to sort out, Credit to Girl on reception ....she did a wonderful job & we all got to airport at 4am

Very close to Robinsons mall and other shops. With a clean pool. Staff are helpful and professional

The elevator is small. No free breakfast.

The location is very near to Robinson Mall. Lots of restaurants nearby. The room is big and cozy.

No towel provided.

Almost perfect

None