We booked in for another three days before we were due for our original booking of 7 days due to other travel disruption. The hotel placed us in a one bedroom room with plenty of space before we moved into a larger studio after the 3 days. Very pleased with what the hotel offered.

The restaurant staff are very helpful but struggle sometimes through the (english) language barrier. No major issues but we were a little surprised as we understood that english is believed to be a second language.

Accessibility to nearby 711 store with ATM, Pizza store, excellent service with polite and efficient staff from Amacena Restaurant having delicious menus especially the Summer Grill Surprise which I ordered a lot for myself and my guests too. The regular daily supply of toiletries and cleaning of my room almost daily with excellent services from Housekeeping crew. Students in Training were very helpful even offered assistance to escort going out and shop at the 711 store and pool access.

Pool is locked and needed a staff to access and get in with a standby staff all the time for us to get out after done. Gym under renovations and could not do regular exercises. Towels are not that bright white color with ripped seams for some. Broken clothes line and could not extend it to use for hanging dry clothes but nice enough to allow us to dry clothes at the veranda.

Staff are accommodating, quick action in requests. Polite and approachable, the room is clean, neat and Air-conditioning is perfect.

Not that I remember

The staff and services

Slow WiFi

Staff very accomidating.

the room is very clean and cozy as well as the lobby and staff are polite and approachable and helpful

The breakfast is not buffet and almost the same breakfast every day.

i was greeted upon arrival

dirty rooms, VERY DIRTY TOILET! whole bathroom was dirty. we had to use our slippers to be able to shower. bed and pillows were very uncomfortable. bedroom curtains and sofa were very dirty. head board was made of foam, that was very dusty and made my allergy crazy. i felt so uncomfortable that i only slept 4hrs and kept waking up. we only slept for 1 night and we were so tired we didn’t complain anymore. we just wanted to rest but actually failed to.

Location was not good BUT just OKAY. Its close to Crosswinds but other than that not much restaurants around the area.

First, they gave me the WRONG type of room (I booked a double bed, they gave me a twin bed). They did apologize but 1 staff still tried to justify my room of choice until i had to point it out to her ON THE PRINTED booking of what I had booked and she saw I was on the right. But even so, they were NOT able to do anything nor EVEN TRY to compensate anything. They only offered to fix the beds to make it into 1 bed, so of course (Having no choice at all) had to accept the only offer they can provide. I expected that they would push the beds together and fix the bedsheets (of course, so the beds wouldnt split right? as most hotels would've) but no, housekeeping went inside and literally JUST PUSHED THE BEDS TOGETHER. If I had known that thats all theyre gonna do, I couldve just done it myself. Second, the hallways of the rooms are DIRTY, MESSY and it SMELLS. Wallpapers are torn, paint jobs are poor, cabinets are scratched, walls in the room are dirty. The only place that looks nice is the Lobby. Third, WIFI sucks. I stayed here for 2 night and majority of the time theres no WIFI. Fourth, I HAD to pay full price for a lousy stay.

No hot water! no buffet breakfast!