The property was beautiful and had everything to offer. The pools were fantastic and the food was yummy!

I spent two hours locked out of my room as the key card reader battery was dead and it took forever for security and the electrician to come. Then happened again the next day as it was never properly fixed. Definitely wasted a lot of time waiting in the hallway for two days.

loved all of the facilities, the bus to Disney and most of the staff where fantastic. Had a couple of run ins with really rude and un helpful front desk members but others where really nice

How unhelpful a couple of the front desk people were when we had to change our booking due to the hurricane. One simply told us it was not their problem, she could not extend our stay and we just had to look else where :-( coming from over seas we did not know what to expect or what to do. The next day there was a really helpful guy on the desk that did help us out though and extended our stay with no issues.

The room wan comfortable and more than spacious. The property has more amenities than we had expected, and even hoped for. Great location, close to pretty much everything.

1) Being able to access the facilities of the adjacent properties was great. Not being able to get towels because "we don't share them with other guests" defies logic and seems petty. Having to walk 1/2 mile on wet shoes to go back to "our" pool to be able to dry up just doesn't make sense. 2) The cost of the meals on property just seems excessive. Any meal (breakfast, lunch, or dinner) for my family of 4 was $110 minimum (before adding mandatory tip). The last 24 hours of our stay we just opted to drive and eat outside the property. Affordable options should be considered.

location.The room was big and inviting. bathroom has plenty of towels. the Check-in stuff were attentive and answered all my questions and anticipated my needs. Great customer service.

I did not like the View when you open the curtains, and I did not like the fact that the shower gel shampoo and conditioner were stuck and would not come out of the dispenser.

Everyone we encountered from Jaidon the valet to Mickey greeting us for early morning coffee, to Richard in the restaurant were warm and friendly. Room was beautiful with great views and had a great nights sleep. Close enough to Disney but far enough away to be quiet and peaceful.

Nothing-will definitely be back!

location was excellent and size of the family rooms were very good. The selection of pools available around the complex and also the bus service was great, especially Nelson the bus driver.

The lack of bus return trips available from the parks, especially from magic kingdom. One bus leaves the transportation Center at 9:15, which is hopeless as most people will stay for the fireworks at 9pm, then the next bus is at 11pm, perhaps too late for some, especially if you have been there all day! Teenager complained her bunkbed was hard and uncomfortable, with the mattress too thin. Felt there was a lack of eating options later at night when retiring from the parks. Everything to eat closed at 10pm the grab n go should be open or at least partially until the last bus arrives back from the parks.

The shuttle service took you to all the parks in the area an the staff was very friendly and the service was top tier

There was a leak in the pipes so the hotel had to turn off the hot water and my family was unable to get ready ina timely manner to enjoy our day’s activities

2nd visit, highly recommend for Disney location and facilities Shuttle bus to Disney parks. Nelson is a fantastic asset to the shuttle service, lots of fun and has useful tips for newbies!

We loved all of it so much we booked another trip for later this month. It seemed like a large hotel yet cozy with how close everything was. Never a long walk to anything. The Mexican restaurant next to the lazy river was delicious.

Can't wait for the renovation to be done for the poolside bar and restaurant.

We loved everything about this hotel, the free shuttle to Disney our driver was a delight. We loved access to all the pools and hot tubs at the adjoining hotels.

The 500$ deposit was a shock !!!