Location , cleanliness, comfort are very good. However the booking constraints are not ethical. Staff is nice but expected better customer service from the reservation department.

The package i have received is BB basis and there were no meal pricing were displayed anywhere in the site, email i have received or even in the Hotel website. When the inquiry made about asking meal plans with pricing, the response received was utterly dissatisfied. They have charged Fixed rate per meal per person and reduced to upgrade the package into full board or half board. This location is highly remote and no ear by facility for eat-out other than taking all meals from hotel. By knowing that they are misusing the meal pricing when it comes to package pricing. I have paid more than the total package price i have received for the meals since i had no other option to arrange my meals. Its techncally hidden pricing and they take the location advantage in very unethical manner.

This hotel is absolutely fabulous, located in a spectacular location. The views are incredible.During our stay, we saw monkeys in the trees from our bedroom balcony. The staff provided a 5 star customer service experience. They really couldn't do enough for us. As for the food, wow, it was of such high standard, incredibly tasty, and such large portions! When we departed, unfortunately, our taxi, via pick me cancelled at the last minute. The hotel staff pulled out all the strings, providing us with alternative travel arrangements at such short notice when we had to travel 180 kilometres. A big thank you to all the team for this. If you are looking for a unique, rural location to relax and appreciate stunning views, then this is the hotel for you. Allison Richard Wayne and Karen.

The highlight of our stay was the location. The hotel is set in a beautiful area, and the view from the room was absolutely stunning. Waking up to such scenery was truly special. The food was enjoyable, though the à la carte menu leaned more toward snacks than full meals. A greater selection of main courses would elevate the dining experience, particularly for the price point. The staff were incredibly friendly and welcoming, which added warmth to our stay.

The rooms do not have AC, as the hotel explained this is due to limited electricity in the area and naturally cool nights. However, the afternoons were a bit warm inside the rooms at the time we checked in. A fan or cooler option would have been a welcome addition. Some windows also lacked curtains, and having them on all windows would improve comfort and privacy. For the price of $202 per night (BB), a few more amenities would have added to the experience. While a hair dryer was not initially in the room, the reception kindly provided one upon request. The Wi-Fi experienced occasional disruptions, but the staff made efforts to address the issue. Given the limited mobile data coverage in the area, consistent Wi-Fi would make the stay even more enjoyable.

The room is so spacious and it had stunning views overlooking the mountains. The best part was at night the sky full of stars are at your eye level. I have never seen anything like that! And we rushed to the telescope on the rooftop and saw constellations that you never see through the naked eye! And the weather is so beautiful, chilly and it’s like living through the clouds. The food, the staff are top notch and highly recommend!

N/Aa

An outstanding place with excellent service and food! Great starting point with an unbelievable view.

Some small cosmetic renovation and repairs would improve the overall experience and would help corresponding to the name by 100%.

A fabulous stay at the Riverston Grand Hotel! The rooms were super clean with a gorgeous view. The staff were lovely and very accommodating. All of the meals we had were prepared with care, with generous and tasty portions. Nothing but good things to say about this place. Thank you so much for having us. We had a lovely visit! Will definitely be back again 😊

n/a

A very good place, professional approach to guests, delicious meals, comfortable sleeping arrangements with beautiful views.

The only drawback is the dirty windows, but I still recommend it.

Everything was perfect! Caring staff and a very good chef in the kitchen. Our room was amazing and the view was perfect. We had a very good time there.

WiFi Is not what you expect for a structure like this especially because it's set in the middle of the mountains.

The food was delicious, with a good variety to choose from. The rooms were nice, clean, and well-maintained, providing a comfortable stay. The staff were friendly and always ready to help, making the experience even more enjoyable .

Breakfast was excellent and it was located in a central location with easy access to attractions in Riverston. The staff was helpful, friendly and amiable.

Could have had a heater in the room. Also wifi signals are at times poor and needs improvement.