Spacious room, clean bathroom and toilet, room service all day and night, good breakfast buffet. Efficient front desk staff. Requests fulfilled efficiently.

Housekeeping not completed on one day. Had to request it to be completed. House keeping indicator light doesn't work when guest is not in room. Towels replaced only every second day due to environment impact. The packaging of hotel complimentary items such as tooth brush, lotion etc. need to be reviewed to reduce environmental impacts.

This property has spacious rooms, spotless and hygienic with great decor. The front desk and housekeeping are responsive at one call. The restaurant Amara serves the best of the food. It's morning breakfast is delicious with lots of options. It's only 20 to 30.mins drive from Ahmedabad airport.

Good people, excellent ambience, higene good 👍

Nothing

Good location; courteous staff; sumptuous breakfast; clean bed and bath linens; overall a good experience

nothing

friendly and very helpful staff.. clean rooms and food is also good

everything was good

Location and everything else

Property couldn't provide twin beds which was requested.

Room SIZE, wash rooms were good

Restaurant staff were confused and not attentive

I recently had the pleasure of staying at The Fern Residency, Gandhinagar, and while my experience was mostly positive, there were a few aspects worth mentioning for both the hotel's improvement and future guests to be aware of. Check-in/Out Process The hotel’s automated booking system and digital check-in feature are fantastic ideas in theory. I was excited to receive the pre-check-in email (referred to as the Digital Check-in) and complete the check-in process online to save time. However, when I arrived at the hotel, I was disappointed to find that my details had not been transferred to the front desk, despite submitting my National Identity card during the pre-check-in process. This meant I still had to physically show my ID at check-in, rendering the e-check-in feature ineffective. If the hotel is going to offer digital check-in, the system should ensure that all guest details are seamlessly transferred to the front desk. It would be great if this could be improved to enhance the guest experience. That being said, once I completed this process, both my check-in and check-out were smooth, without any further issues. Room The room itself was very impressive. It was spacious and well-designed, offering a view of the main highway. The luggage area was large and well-organized, providing ample space for all my belongings. The closet was also generous in size, complete with a locker facility for valuables, which is always a great addition. The washroom was another highlight: clean, modern, and well-equipped with high-quality toiletries. I particularly liked the in-built mirror lighting in the bathroom, which provided perfect lighting for getting ready. The shower area was large and well-maintained, and I appreciated the non-perfumed shower gel and shampoo, which were very refreshing. There was also plenty of hot water at all times, which is always a big plus.

Check-in/Out Process The hotel’s automated booking system and digital check-in feature are fantastic ideas in theory. I was excited to receive the pre-check-in email (referred to as the Digital Check-in) and complete the check-in process online to save time. However, when I arrived at the hotel, I was disappointed to find that my details had not been transferred to the front desk, despite submitting my National Identity card during the pre-check-in process. This meant I still had to physically show my ID at check-in, rendering the e-check-in feature ineffective. If the hotel is going to offer digital check-in, the system should ensure that all guest details are seamlessly transferred to the front desk. It would be great if this could be improved to enhance the guest experience. That being said, once I completed this process, both my check-in and check-out were smooth, without any further issues.

Helpful and courteous staff, prime location

Significant delay in the food order, especially at the Amara restaurant

The location

Access to Fern was challenging due to ongoing construction in the area, compounded by the lack of clear signage. Additionally, the reception staff could benefit from being more attentive, and the restaurant experience left much to be desired.