This was the most amazing hotel I have stayed in , beautiful setting and very calming , we swam in the river , the piling pool at our room was amazing as was the steam room. The food was great and the staff couldn’t do enough for you . I highly recommend this hotel if you fancy a bit of luxury.

Make sure you take them up on the lift up in their four wheel drive we went up in a normal taxi and it was quite scary but they transported to our next location and was a great ride.

Everything about our stay was incredible. The staff made our stay extra special. Our room had a private pool which faced the jungle and it was very relaxing to enjoy a dip in the heated pool while being inside the jungle and listening to the river water flowing below. We had monkeys visiting our balcony in the morning. The retreat is facing the river and featured a natural pool for guests to enjoy. Indoneel went above and beyond to ensure our comfort and pleasure, he has even surprised us with a romantic candle dinner. Lalith, the Chef, prepared amazing meals for us and was super kind and friendly too. The retreat had an accommodation for our driver which was a great gesture. I would highly recommend this place and would love to stay there again. P.S. they said the food there was halal, which was a great addition

Nothing, all was perfect

Beautiful ending to our Sri Lankan holiday. Had the whole place to ourselves! We had the room with the small outdoor pool and steamroom. It's in the middle of nowhere, but that made this such a nice place. Food was very good, breakfast next to the waterfall couldn't be more perfect. Room was massive, swimming pool very nice. We did nothing here, just relaxing, but you can go on hikes to the waterfall, look for birds or go to the cave. We liked the drive over and made the experience feel more remote. But if you are traveling bij car or maybe tuktuk, we would definitely advise their pick-up service or that they drive your vehicle there. We traveled on motorbikes, and that was fine. But some parts of the road are very rocky. If you have low clearance on the car or don't feel comfortable on small mountain roads, don't drive yourselves.

This place is super nice, but it could use some tlc here and there. For a five-star hotel, you expect everything to be perfect, but it is slightly worn around the edges. It's hard to explain, but just small things here and there. But for us it didn't change our great experience!

A Perfect Anniversary Escape: Exceptional Service and Stunning Views at Palmstone Resort I recently had the pleasure of celebrating our wedding anniversary at Palmstone Resort, and it was an unforgettable experience. From the moment we arrived, the staff went above and beyond to ensure our stay was special. Their warm hospitality truly set the tone for our getaway. One of the highlights of our stay was the breathtaking green view from our suite. The large glass walls allowed us to soak in the natural beauty surrounding us, making it the perfect backdrop for our celebration. The suite itself was spacious and beautifully designed, providing plenty of room to relax. We loved having the option of either a jacuzzi or a steam room. We chose the suite with the jacuzzi, which also featured a lovely chilling patio—ideal for unwinding after a day of exploring. To make our anniversary even more special, the team surprised us with a delicious cake and allowed us to celebrate next to the pool. It was such a thoughtful gesture that made our day feel even more festive. The next morning, we enjoyed a beautifully prepared breakfast right in front of the river, which was a delightful way to start the day. The only downside we encountered was a few insects that made their way into the room when we opened and closed the doors. However, we appreciated that there was an insect repellent already installed in both the room and restroom, which helped mitigate the issue. Overall, our stay at Palmstone Resort was delightful. The combination of stunning views, spacious accommodations, exceptional service, and thoughtful touches made our anniversary truly memorable. I would highly recommend this resort to anyone looking for a relaxing getaway!

It was an amazing experience from all aspects.

Amazing location and super hospitable staff made our stay at Palmstone Retreat a great one

Had an incredible stay at this stunning property, surrounded by lush forest and a beautiful waterfall right next to the hotel. The access to a nearby hiking trail leading to a waterfall’s cliff added an adventurous touch to our stay. The staff were exceptional—attentive, friendly, and always eager to help.

The only downsides were the gravel road leading to the property, which can be challenging for vehicles with low ground clearance, but the hotel offers convenient pickup and drop-off services (while checking in and checking out). The à la carte menu had limited choices and was quite pricey, likely due to logistical reasons. The food was decent, though not exceptional, and could benefit from more variety and better value. Overall, it was a wonderful experience with just a few minor areas for improvement.

Huge ajoining well appointed suites overlooking the river in the midlle of the rain forest with a steam room, heated plunge pool and jacuzzi bath. Yes the location is remote, but well worth the effort. Stunning main building and pool, with super helpful staff. We enjoyed the rock pools in front of the hotel and hking up to the waterfall for the 10m jump (recommend wearing closed in shoes with long socks for the hike). It didn't rain much at all :-)

The rooms and facilities need some maintenance - the jacuzzi in the rooms plunge pool was out of order as were both jacuzzi's in the main pool. The wood floor in the room needed some repairs. The main building could use a clean/coat of paint here and there. There is a pretty decent pool table upstairs but all the cues are totally broken which is a shame. leeches!

Its one of the best places i stayes in sri lanka . Too quiet . Comfortable . And the staff were amazing and patient . Helpful . I forget to ask their names but i remember mohamed was amazing with everything . The driver he picked me up from the town and droped me off while waiting me to make sure everything was good . The hotel in middle of nature . But had everything needed . Restaurant is very good . Wifi signal very good all around the hotel . They alao arrange adventure tours which are famous in kitulgala .

A beautiful hotel in a beautiful location. It was quiet and full of amazing wildlife. A wonderful and relaxing place! Sameera, the hotel naturalist was a huge asset and took us on two fabulous walks to go birdwatching and see the cave as well as to the waterfall. He was hugely knowledgeable about the bird life and a great guide. Wouldn’t hesitate to recommend him and the hotel to anyone wanting to see local wildlife and birds.

Nothing

The location is amazing with a river going through the property. It was very peaceful. The service was amazing. I could call and I could ask for anything to be brought to the room. Their employee Indunil is the best employee I've ever had at a hotel. He made the experience twice as good. Give that man a pay raise!

The WiFi is a little weak but you really don't need it out there. The upstairs area of the main building could use some cleaning and maintenance.