The hotel was awesome! We loved the rooms as they were the biggest and most spacious rooms we had on our trip to Italy. The beds were also the most comfortable and luxurious. The breakfast was excellent, both in the freshness of the food as well as the amount of offerings available. We only stayed at the hotel one night as we were simply passing through the area, but it's a hotel we talked about throughout the rest of our vacation. All other hotels were compared to it for the remainder of our trip. We wished we had spent more nights there.

The young lady that checked us in could've been more engaging and helpful. We had asked some questions about dinner options and she didn't really give us much help. However, I will give her the benefit of the doubt in that I don't think her English was very strong and may not have been comfortable with the questions I was asking.

Was our second time in this hotel. First time really lovely room, but really bad experience with the stuff. We gave it another chance: new stuff, friendly and prepared!!! This time was all great, from the beginning till the end. Comfortable and modern room, with all you need! The therme included is a great reason to come back.

Would be nice to have some more variety on the sweet breakfast.

This Schloss exceeded our expectations and provided us with the castle experience we were looking for. The breakfast was outstanding and the evening meal in the restaurant was an amazing experience. The service was first class and the food was exceptional. We were able to freely roam around the inside of the castle and enjoy some of the original rooms as well as the surrounding grounds.

Despite our room being modernised there was so much of the Schloss that had been preserved in its original state that it still met our expectations of a genuine castle stay.

Such a unique experience! Lisa and the while staff were so nice and helpful. The food at the restaurant was amazing. Thanks for an unforgettable experience!

Nothing!

very nice reception, excellent service, very good rooms and bed, super breakfast.

would have expected more responsive staff at dinner

Bikes, the staff, beautiful place and comfortable beds! Loved it!

I didn’t like that our room had only a sky window and no other windows. I also expected Netflix to be installed on TVs. The TV didn’t work properly.

Nice Hotel, clean, Staff switched on, helpful and friendly. Breakfast was very good. Food (dinner) in Restaurant was very good

WiFi is weak and needs upgrade. Some staff (in restaurant) need more training.

This hotel has look of a castle but inside is renovated and very clean and bright. The sheets,towels and table cloths are clean like brand new. The breakfast was buffet style but they came to take order for the ways to cook your eggs any way you like and it was perfectly cooked. I got champagne from drink section as well.

Exceptionally friendly staff, Very comfortable, walking distance to the thermal spa, very cozy athmosphere & gpod breakfast

The hotel can be a bit remote however they make it worth. Giving the option of a wellness center and renting bikes for free, plus the sardas were very friendly.

Worth to mention that the wellness center is at Aqualux rather than on-site (for people not to be confused and search for it at the hotel or from hotel pictures)