The Zurich hotel is an older style classic Balikpapan hotel. It is spacious and comfortable, and ideally located for access to shopping and the airport. I use it for my work travel as it is economical and friendly, not plastic and small. The room views are nice compared to other parts of the city. Access is good for taxis. Easy to walk to BSB supermall. Really nice Indonesian room-service meals. Inexpensive and delicious. This is why I return every month for my work & travel.

Some fittings are getting old.

Clean room and spacious. Located near the airport.

none

convenient for work travel and airport

Getting older.

Near airport and many places

The bathroom dirty condition, some rotten spot

Location quite good.

Room aircon seem not been service. Window shud be clean at least once a month Freeze not working.

Free parking

Breakfast No choice for the European customers , when I checked inn I ask the receptionist about it and shes said yes we have few options..... definitely they serve only meal for Indonesian and the meal is extremely bad. The selection of bread and pastry is unacceptable and also smelly of old bread . No jam , no yoghurt , no toast machine... Still one small Owen but full of rust ... For two times I ordered MC donald in the morning to have a great breakfast. Shame on you Room We book superior room Room too small , smelly , bathroom with bathtub without beauty set . We land on the bed and it's extremely hard , we requested the cover mattress but unfortunately don't have, they pass me one more bedsheet... Night time the room have one window without curtains, we went to the lobby and they changed room , the second room faced to the main road , impossible to sleep and impossible to relax also the air con it's broken . The window don't cover the sound ... Again reception and again change room Finally I think they pass me some suite room But if this is the suite room they have really to touch up all the hotel. The room is bigger, but the bathtub have a little bit rust , the shower pipe is too old and the water doesn't comes out in proper way. The room have a lot of dusty , mattress extremely hard , the air con need maintenance because ok cold but noisy when run . Night time is extremely hard to handle. Staff Unfortunately the 95% of the staff don't speak English, impossible to communicate with them especially during the breakfast. I'm lucky because have my wife, she's can handle it. Hotel need really extreme and urgent renovations from bedroom to the breakfast. Finally I never comeback anymore in this hotel,better spend one million more and choose a big brand . Regards Room 525