This was the best stay ever!! Amazing hotel with great food and great facilities!! The staff was very helpful and very friendly. Every moment they made us feel so special and welcome! The room was a good size and clean. Especially thanks to Mr Hakan he was so good and he was always there for us and our family! He made our holiday so special and we were so grateful for his support and his hard work! He answered every question with care and he was so supportive and careful we appreciate his hard work and great attitude. I just can’t recommend this hotel enough! We will come back definitely! If you want to have a beautiful experience and the best stay then you need to go to this hotel! Amazing job and amazing design every piece and everything in the hotel was an art! Great job!!

Nothing

Everything from check-in, to our room, to ski rental, was amazing. The staff are very very nice. Zhibek was our Guest Experience Agent and she was exceptional! She was attentive and responsive and helped us with everything, from booking ski lessons to restaurant reservations. The spa is also very nice with a huge heated pool and Turkish Hammam. The food at all the restaurants was very good!

The cutlery in the buffet restaurant was not washed properly. We got one glass with lipstick stains on it and some forks and spoons were a bit sticky.

It was absolutely perfect. Sheer luxury

The spa was very expensive and some ski charges were very high as well. Otherwise perfect

Its an amazing experience .. the hotel is nicer than the pictures honestly. Abit over priced but expected for a ski resort

staff, The lounge food, location

no entertainment room such as billiard or table tennis or video games, no shisha

loved the location. the food was really great, and not just for an all inclusive. we had some really incredible lamb & beef and we loved the staff. very comfortable room. sorry convenient to get your equipment and having lift passes included makes a big difference. also really enjoyed the hamam & spa - helped with stretching the tired ski legs!

the pools were a bit too cold. would order them hotter; 1. to relax the muscles after a day of skiing & 2. for the children to play longer on the water.

beautiful location great facility for the family. the play area for kids was perfect for our little one

not enough snow activities for younger kids. no available sleds for kids to use

we are a family discovering ski resorts around the world. we can say simply that for the last 20 years no property did match what we experienced in the hotel. everything was simply outstanding, rooms, views, amenities, spa, food was royal ! and everyone in the staff make it their mission to make your stay unforgettable

frankly nothing that we did not like at all

location, ambiance, skii lessons, employees. Deniz took care of us and he is really great.

nothing all good

amazing location, good food

if you pay by card for the entreatment ( ski lessons, shisha) they charge commission