The staff is friendly and helpful. They offer a high-class tasty breakfast. Air conditioning was really tip-top. The room is cleaned on demand. Lobby area is very relaxing, no silly pop music, no staff chattering unnecessarily, everyone smiling and helping, when you are in need. The gym is new and there are lots of machines.

Outdoor spa pools could be cleaner. It is not really fault of the staff, though. The issue is that there are peagons nesting, resting, and grooming above the children's pool, and time by time, I saw excrement around it. Peagon excrement can be dangerous for health as they often carry some nasty bacteria and parasites. Spa needs a little renovation, but I understand the low demand as Adana is a big sauna itself in summer.

The staff!! EVERYONE OF THEM!! Polite, friendly, but always professional from security (both inside and out), the concierge quick to offer a helping hand, Desk clerks with their ability to quickly get us checked in and forward thinking by having a roll away bed in my room prior to us making upstairs to the room(Thank you house keeping, I know you placed it there).Speaking of housekeeping, mybrooms are always very clean, as if no one had been staying in that room before me. Floors, countertops, toilet, shower, desk, window sills all clean and dust free. Bartenders were friendly, quickand efficient, helpful with drinks, food, snacks, and a plethora of ways to make coffee, cools and wait staff kind, friendly and very will into engage in conversation to see if you needed anything, how your day way going or how you stay was going. This includes the head chefs. Grounds keepers and maintenance are always quick with a smile, nod or friendly wave, and aware of their noise, would pause work as you walked or drove near. In my multiple stays at this facility, it has been my experience that every employee is cognizant that they are in the hospitality business, and they are doing their best to show you just that.

The clothes line in the shower in rm 1123, the receiving end is installed upside down, rendering it useless. Not that I need it. I just noticed it and thought you would like to correct it.

It's was very amazing. Super good and professional staff. So many swimming pools and great facilities. The massage was great (despite the point below *)

The intimate contacts during the massage were weirds and unconfortable. The masseuse should not rub her ribs or butts against my backside nor to place her breast on my head. Especially when I showed being unconfortable about it. Maybe it's a thing here that other clients enjoy ? For me it was totally inappropriate and it's sad because the massage itself was really amazing and made from really good skills

Great swimming pool and gym. Very close to the big mosque and old bridge. The room was very comfortable and with a view on the mosque and river. The hotel can help to schedule shuttles to the airport.

Overall the hotel was great, but: The welcoming/ check-in staff was quite incompetent and could not even do the basic task of generating an invoice for my stay. The cleaning personnel could do a better job at replacing things that they would take when cleaning the room (towels, mugs). We had to make several calls to the reception during our stay so that they would give us back towels, mugs that they had taken from the room. Breakfast is extremely pricey.

The location is excellent. The front desk members, their welcome, their kindness and smiling faces, helpfulness was 10+/10. The room was spacious, quite and with a great view. The twin beds very large and comfortable. Room service was great. House cleaning lady was great also. All staff made our stay very enjoyable. The courtesy treats at the room and lobby bar were a pleasant touch. Thank you.

Good location with a beautiful view of the city. Clean. Comfortable bad and pillows. Nice breakfast. Great staff. I was sick and they prepared a chicken soup for me that was tasty and really helped me a lot! Thank you!

Staff was fab, they were very supportive and friendly. They were trying to make guests happy in every condition. Location and view was also great, I recommend river side rooms. If you rent a car then you can reach everywhere with ease. Food was great.

Some of the bathroom tools were old like flush button was broken and not working properly. Daughters bed wasn't ready when we reached the room.

Excellent service worm welcome Reception staff very helpful, room is excellent big and comfortable bar restaurant food 5 stars I can easily say is the best hotel I have been in Many thanks All of you

;)

I like the staff they treat us well especially Mr. Tarek at the reception he upgraded our room for free and he was so helpful

Everything was perfect

Large breakfast buffet, nice facilities (swimming pool, sport club), large room & bed with view on the city (15th floor). as we had an executive room, we had access to the executive lounge with afternoon snacks & dinner "snacks", closer to a real dinner! Also valet parking available. Comfort at level of real Hilton. well situated in center of Adana, next to the "old" bridge

reception personnel could have been a little more friendly!