Staff was so good amenities were also so good Swimming pool is so small and was also covered and inaccessible Pleasant stay First aid rescue provided urgently as requested Its pricey in terms of room charges and food in cafe's and restaurants Food in Nadia can be elevated in terms of quality and taste considering their high charges Check in and check out was pleasant but was lengthy (recommended to digitalize the process to reduce the wait time) Many doors are kept closed to access garden which made us to detour longer to go outside.

Exceptional facilities, from the room amenities to the food options. Furthermore, the overall infrastructure of the hotel seemed to be in a good, sturdy and clean condition. A pleasant surprise was the availability of entertainment rides for kids in the hotel that made the overall experience quite child-friendly as well. The staff were also quite cooperative and always available.

After this visit, there is not much that I can fault. However, I would certainly like to remind the hotel administration to maintain these standards and to ensure that they remain responsive to the needs and requirements of the guests.

Rooms are comfortable,location and ambience was perfect. Staff is very supportive and quick in response.

It would be better if walk in visitor guests should be limited or priority should be given to staying guests in restaurants and for using other facilities. Also had dinner at Nadia's open air buffet but food quality and quantity was bit dissappointing. Taste was just okay but quantity of all the items was the issue and people had to wait very long for the dishes to be refilled.

Big nice hotel 2 hours away from Islamabad. It has a big park/forest to walk around and views on the valley and mountains. It is nice place to relax and enjoy the views and nature. Staff is welcoming and professional. Restaurant is very good. Hotel could use some renovation and better cleaning in the rooms, but it is still good value.

Significant change in the way the staff was interacting with clients. Indicates fresh and advanced training. Like this a lot.

The kids area of games and rides had a drain underneath it resulting in foul smells. Staff was continuously working to fight it. But problem resurfaced again. Needs attention from senior leadership for doing the corrective action on the drain design to remove the root cause of the issue.

Room was excellent. Wonderful buffet and breakfast. Room service (Fish and Chips) was also good. Did not like the security check in at the entrance gate. Billiard staff person was an awesome fellow. He turned into an excellent coach for my daughter. Highly appreciated his kind guidance.

Check in at the gate. (Basically the procedure). I think it is basically for security reasons. I would say it is because of poor performance of the government of PAKISTAN, for decades. Completely nincompoops (heads of all govt departments/institutions)

Room Service, Room Terrace, View from terrace, Lawn,

The amount charged for my nine year daughter's breakfast was too much. My kids didn't eat much at breakfast buffet. But hotel charged too much for kids breakfast. Parking Space is very less and congested. There should be more parking space available. We checked in late and The terrace cafe was closed around 12am. The terrace cafe should keep open for mesmerising view with coffee.

very good. staffs are friendly. Property well maintained. At first AC in our room was not working, but they sent technicians and repaired it quickly . Kids area is good. Hiking track is good. board game is good. fresh fish very tasty.

food in Café not very tasty. bed and pillow too soft.

Loved the room, the staff, the facilities, and the comgyness. Also enjoyed complimentary live music in their open-air theater. Had a good time in the family-friendly pool, wish it was temperature-regulated. Ladies' health center was nice, with a female-only Jacuzzi. Above all, the buffet breakfast was delicious. Oh yes, they served a yummy chicken karahi for dinner (room service) and we loved it.

The pillows !!!

Overall, the experience was excellent, but they need to work on their taste of food. Terrace cafe is the pathetic one as they are overpriced with little serving quantities. But the ambience of the Pc bhurban and their entertainment is the best and worth spending.