I had a truly wonderful experience at Flatties Hotel! From the moment I arrived, the staff went above and beyond to make me feel welcome. Their warm hospitality and attention to detail really stood out and made my stay incredibly comfortable. The food was absolutely delicious—every meal was thoughtfully prepared and full of flavor. Whether it was breakfast, lunch, or dinner, the variety and quality were impressive. The service throughout my stay was exceptional. The receptionist staff Dilawar was always polite, professional, and eager to help with anything I needed. It’s clear that they take great pride in ensuring guests have the best possible experience. Highly recommended for anyone looking for a memorable stay with great food, amazing service, and a genuinely welcoming atmosphere. I’ll definitely be returning!

Just a suggestion please keep wiper in the washroom l😊

The staff, rooms and restaurant all of these along with the Breathtaking views and near to down town. What else one would need? The Falettis Grand Hotel offers all of these... I recommend this hotel to anyone who actually wants to enjoy in murree with peace. The Front Desk Officer Muzamil is Very kind and cooperative. The Door man, Abdul Rashid and the housekeeping Muavia didn't let us feel that we are away from home. They were always ready to assist us and made this trip memorable for us.

Staff is courtious but from the top management to the lower staff needs to be more trained and proffessional.The upper management should wear proper suit and tie with thier names on thier coat or jacket.They should be well groomed.Light music should be in the lobbys and in the corridors,hallways.Breakfast should have a live station for eggs,and cerals should be included.Brown Bread should be added with white bread and the showers should have more pressure,and the gysers should be adjusted properly.Muree because of the global warming becomes too hot in the day time with temperatures exceeding 30 celcius.So Airconditioners should be installed.The Generators should start immediately during power breakdowns,and emergency lights should be installed in every room and lobbys/hallways,corridors. Room serice should be for 24 hours.

No Airconditioning as mentioned above.Upper managements frequent rounds on every floor to ensure everything is well

The hotel was very nice neat and clean the staff was very professional especially mr. Bilal on reception was very helpful and his staff member helped us alot to stay and they showed up with very respectful and professional way....even the food was very tasty and very fresh...though when we checked in they served us with the complementary fruits which was very nice gesture to showed up with...Thanks For the Warm welcome and your hospitality of falettis Hotel..

The full experience from start to finish was excellent. The rooms were very clean and comfortable also. We had hot water and all the facilities were in working order. The breakfast was very nice and all the food available was of very high quality. I would definitely recommend a stay here if you are visiting Murree and a special mention to Mohammed Bilal and Mr Ali for their brilliant customer service and professionalism.

It was an amazing experience; although approach through GPO Chowk was somewhat difficult yet we reached safely and enjoyed our stay. Mall Road at walking distance and no hassle on return route. Properly is really well constructed and well maintained with capacious room, neat and clean with all usual facilities of a 4 star hotel. Overall, we enjoyed our stay. Slightly expensive!

The breakfast was absolutely delicious, with a perfect blend of flavors and textures. Every bite was a delight, making it a wonderful start to the day! The staff provided exceptional service, ensuring a seamless and enjoyable experience. Their attentiveness and professionalism made a lasting impression, truly exceeding expectations.

Charming hotel with exceptional staff (especially Mr.Muzzamil sb, he is such a nice person) Courteous, efficient, and always willing to help. Prime location, delicious breakfast, and comfortable rooms. Highly recommended. 100/100

Nothing

It was way better than we expected. Very cery comfortable stay, muzamil at front desk was extremely helpful. Overall a very very pleasant experience

Although every thing was good but breakfast buffet might have a few more dishes

The location, food, services, staff.

We stayed in the basement, and there was a lot of noise from the ground floor restaurant. Started 6am everyday. It was very annoying.