It's in a busy location were you feel safe. It walking distance to their downtown. The free underground parking is an awesome perk. There is a park and small convention store across the street and your surrounded by stores and restaurants.

The area is so busy that it's so noisey at night, but once I put my sound ambient machine on, I was able to sleep. What was very bother some was that we were place in a corner room next to the cleaning personals office/linen room and the staff would answer their walkie talks on high volume and conversate in the hallway at 6:30am or 7am and wake everyone up. I should of ask to be changed rooms but I just dealt with the lack of sleep, because all the staff was so nice.

The hotel was in Centro Matehuala.. we could not get our Ram Truck and 6x10 trailer in the parking structure..a staff member and a local gentleman lead us through 8 city blocks on foot so we could approach and park directly in front of rhe hotel. The property was beautiful. The staff was wonderful and the buffet breakfast was absolutely delicious. We would highly recommend this property.

Although they do not allow dogs they kept an eye on our labradoodle as he slept in the truck.

We travel to Puerto Vallerta from Canada once a year passing through Matehula twice. We have always stopped at hotel del parque. Our initial concern when we travelled was making sure our car would be safe but we were very impressed not only by the accommodations and staff but by the restaurant. While the restaurant still has a five star breakfast we have been very disappointed in recent years that it is no long open for dinner. It used to serve the best arrechera we had ever eaten!

No English Channel on tv.

Nice clean, large rooms. Good beds, pillows, and linens. The bathroom was large. There is plenty of hot water. Matehuala is an excellent overnite stop if you are heading south. Also, it is an excellent place to stay for day trips to Real de Catorce.

There is no place to eat in the afternoon. Restaurant only open in the morning now. Maybe later when business picks up again.

The Rooms were massive! They were furnished really nice with two Queen beds...very comfortable. The bathroom was modern and glass shower door pretty. The towels were soft and we had everything we needed including a wash cloth and bathmat. The view from the second floor overlooked the main square which had a huge lovely decorated tree🎄. The staff was so helpful and spoke good English. Carlos was his name. The parking was underneath and clean and safe The breakfast buffet was only $9.95 US per person and WAS THE VERY BEST BREAKFAST BUFFET WE HAVE EVER HAD!!! The sheets were clean and soft and pillows were nice. The room smelled clean and fresh Carlos explained how to operate the TV and even sent someone back up to help us after I pushed several wrong buttons on the remote. He helped unload and reload the next day. You couldn't find a nicer staff anywhere The Kirkland Coffee is farmed locally, but we learned later Starbucks buys it, and I can taste why. It was the very best coffee I've ever had in my entire life, bar none. We walked around the square after dark, which was just off the corner of the hotel, and felt very safe at all times. The decor in the hotel lobby was exceptionally lovely with some of the prettiest tile work I've ever seen They had it decorated really nice for Christmas 🎄 All the people we met, whether working at the hotel, or perfect strangers on the street were super friendly and very helpful. Even though our Spanish was limited they tried to answer our questions and were very gracious. The breakfast buffet staff was very amazing. After we were already happily full, the cook had the waiter bring us our some special treats which were excellent.

The streets are very narrow and it's very easy to get confused if you don't live there and happen to go the wrong way A helpful tip is many cities in Mexico have every other street one way. But a little confusing is many times they park cars both ways in one way streets and with few signs. You can't tell you are going the wrong way until a car comes at you blinking their lights honking and yelling at you, " Hey Amigo...you're going the wrong way!". The bathroom tile gets very slippery when wet, so walk softly there if the floor is wet from the shower and lay a bathmat and towels down so you don't slip. .

Hotel del Parque is always a most enjoyable experience. Been going there twice a year for 14 years.

The restaurant which serves excellent meals and has the most friendly and professional staff, especially Hugo, is not open for evening meals now.

Underground parking felt very secure, with elevator access to the hotel. The gentleman at the front desk when I checked in was very friendly, helpful, patient with my poor Spanish.

Our place to stay for over a decade going to and from Puerto Vallerta. Can’t say enough about how comfortable we have been over the years.

Our only disappointment has been the restaurant no longer being open for dinner. Have never found an area Hera that was better than what they served. Still an excellent breakfast though. The parking is a safe place for cars however the ram down is very tight to get down.

The Room was super spacious for the 2 of us. And clean.

Unfortunately breakfast wasn’t served before 8:00 am. To late for us. Not even a coffee. And the restaurant was closed. Also the room equipment was a bit low. Only one towel for each, no cups/glasses, no Kleenex. It was just what had to be in the room. Hair dryer and TV remote control at the reception. It was okay for one night.

Delicious breakfast, friendly staff, great location, and friendly staff.

Hotel is opposite public square area and on the weekends is kind of loud.