Stayed in Ambon for family visit. The staff was very good and very nice. Milda was not there because of leave but asked a colleague to take good care of us. and she did..... Endang was very helpful. There was a small girl in the restaurant whose name I have forgotten but she had very good service. The buffet was very good. Something for everyone. Our grandchildren got plenty of attention. very sweet. Lobby provided good service and the cleaning service cleaned well daily. The water drained badly in the shower and that was fixed immediately. If it was still not good we could get another room. Slept great for two weeks. Far from the center but easy to do by car.

Great place to relax if in Ambon. Given location and is a resort thought food and drinks were good value and tasty. Large pool that you can do laps. Staff very friendly and helpful. Huge room, starting to get a little run down but still very comfortable and everything works well. Spent time in Ambon on way out to other islands so was looking for somewhere to chill on return. I was there in late July so not very full, might be different in busy season.

Nothing about property. Beach itself didn’t look great for swimming but might be better in dry season

Stayed in a great room with seaview. Unfortunately the weather was quite bad on the afternoon of the check in day, but the next day it cleared up great! I also liked the roomservice staff and the staff that was cleaning the grounds. Loved the fact that local youth are being given the chance to work there. I also liked the may different food options on offer at breakfast

Lady at check-in was a bit arrogant and did not smile for one minute. Lady at check-out was great though, smiling from ear to ear every minute of our engagement. Difference probably being that the first lady was not orang asli from Ambon, so she wasn't born with the Moluccan friendliness like the lady at check out.

Firstly I have read reviews which state the hotel is rundown and generally the reviews are not very positive. Yes, the facilities have seen better days and the large portion of the hotel is unused and I will go as far to say abandoned, however you must put this into context, you cannot arrive in Ambon and expect the Ritz Carlton (like Bali). Ambon is very different and there simply isn't the tourism to generate the much needed revenue to refurbish etc. The room did smell a bit when we walked in, but that was due to the humid environment and we opened the patio door and slept with them open, which fixed the issue.That said, this hotel is probably the best choice when staying in Ambon. The city centre (where there are newer hotels) is chaotic and noisy with traffic, whereas the Natsepa is quiet and just a short motorbike ride away from some amazing beaches and interesting places to visit. We rented a bike (hotel can arrange) 200k per day, and really got to travel the island and were literally the only non Indonesian people wherever we went. Hotel can arrange airport pick up and drop off, which was 250k each way (cheaper than Grab!). The Natsepa staff were wonderful and went out of their way to make our stay the best possible. Nothing was too much trouble. I broke some shoes and they provided glue to fix. We are both vegetarian and food was ok, with a bit limited choices (as there were lots of meat options) but the menu was good with options from around the world and they made vegetarian options for us. We would stay again, as I said, for us the hotel is in a good location to explore Ambon.

Location. Nice pool. Delicious dinner

Terrible breakfast. Had to pre order when we Checked in because buffet was closed and the next morning an omelette baked beans and fake sausage appeared covered in cling film obviously cooked the night before and stone cold. Then they microwaved it. I sent it back again. Finally they reappeared with a freshly cooked omelette but I had lost my appetite by then. why on earth not cook eggs to order? Let the whole stay down

Staff very friendly and helpful Lovely swimming pool Good location next to beach and bay Very nice room with balcony overlooking the pool, garden and bay Very good food and choice Very good choice at breakfast

The entertainment by the pool in the evening. Very boring samey songs, and far far far too loud!! The good thing was it ended at 9 pm! (This was the evening of Chinese New year) Why not have acoustic music? (No amplification!!) , traditional indonesian music? Folk music? Not reinterpreted American pop muzak.

The location, the spacious rooms, the breakfast buffet and the friendly and helpful personnel.

You can really see the building is in need of major maintenance. They haven’t done anything about it in recent years maybe a decennium. That’s a shame, because if you let it deteriorate, it’ll only end up costing more in the long run.

Probably the best place to stay in Ambon if you want to explore the Maluku islands. Perfect location in a quiet area Close to the main city Kota Ambon Close to harbors to visit other islands (Saparua, Ceram, Haruku) Super friendly staff Spacious and clean room Comfy large bed Nice pool area Great food (local dishes)!

Bad wifi in room Outside area might need some refurbishments

Beautiful location with views over the small beach to a beautiful turquoise sea. There is nice pool near the beach. The staff were truly wonderful. They were so nice, and very helpful with everything and really made our stay enjoyable. The restaurant is open air with a view of the sea and the food options were quite varied and everything we ate there was delicious. The restaurant was a big highlight. There is also a small gym available.

We were there in the monsoon season and a large tree had floated onto the small beach. Therefore we couldn’t use the beach. However, the staff were already in the process of cutting it up and removing it, so by the time you read this review it will probably be gone.

The presidential suite is very large and the beds are comfortable. The view from the bedroom is wonderful. Very good room for a family of four (or five).

The suite clearly needs some maintenance work (e.g. one toilet does not flush, jacuzzi does not function) and a thorough clean.