Environmental was ok & location good ,customer care okay, swimming pool was okay very nice gardens around nature given fast chance thanks

No coffee at breakfast and didn’t have any coffee like espresso around tea wasn’t so hot from coffee machine

their reservation staff was nice. i had to change my room cos i was not given what i requested but in the end the new room given to me was very good

Breakfast was not to the hotels expectations

I loved the people at reception. Very professional. The man who drives the cart to pick luggage...simply wonderful person. He picked us from VIP 11 whenever.🥰🥰🥰🥰

They dint clean our room well on Day 2.

👍

Management should check the existing shower facility

Breakfast was great

Service at Dinner time

All of the above

The family apartments are a great place to stay with children. Family friendly environment. Serene and comfortable.

The staff at reception need more training on how to handle customers. Seems reservations made online are not reflective of status on site.

Internet was very poor

Pool

Breakfast, customer service,

Proximity to the event we were attending

Glass windows at the top of the doors which provided zero privacy in respect of noise. Being woken by a couple across the hallway screaming “I’m going to squirt” was not what we expected, nor easy to explain to our 8 year old son. Bathroom was provided with only two towels, when we asked for a third the housekeeping refused. Bath had no attachment to hold the shower head and was missing tiles. We requested an iron only after six calls did it arrive by a male staff member insisting to enter our room and then stating “you have this for ten minutes then I’m back to take it” Breakfast was too heavily policed, more so when several of us staying were dignitaries for a state event nearby. Evening staff in the main block restaurant spent more time chatting than serving. Very disappointing stay