The hotel is a bit old and the quality of food is just so so. Of course, the food served had a lot of vegetables, which is good. The view of this hotel should be very nice but it was a foggy and the visibility is so low just 20M to 30M.

A bit old for the hotel room and its facilities unless you are staying at the newly decorated rooms.

the property is very beautiful and it is right next to the lake, our rooms are facing the lake and the view is spectacular! star gazing is amazing in the room too! the breakfast is very delicious and is very large in portion. overall we are very satisfied!

the onsen water temperature is not as hot as I expected. but it’s very personal to be honest.

The breakfast was the most memorable experience during my stay in Japan this trip (2.5 weeks) I wasn't even sure you could get a kaiseki breakfast, but it sure felt like it. The quality of the food was next level and was accompanied by a serene and tranquil garden setting looking toward the lake. I have travelled to Japan 9 times and I was gobsmacked by this breakfast experience.

The hotel was dated and looked somewhat aged from the outside. Even though I am a Japanese speaking Australian, young staff at reception were extremely hesitant to approach me, thinking I couldn't speak Japanese. They need to be confident in interacting with international guests and making eye contact.

My wife and I were delighted with our stay here- the staff could not have been more friendly and helpful. The room was absolutely perfect, very large with a beautiful view over the lake. And also with very good quality Wi-Fi.

The only slightly down side was that we are both vegetarian and for breakfast there was a very limited option-- it was a traditional Japanese breakfast which they were not able to change or, unwilling to change- heavily based on fish and meat.

The look of the hotel and the traditional-styled rooms is fabulous. The spa areas are very nice and relaxing, with hot baths overlooking the lake. There is also a shop in the hotel where you can buy your own yukata. The food in the restaurant and the restaurant manager are spectacular! We notified in advance that there are two vegetarians in our company, and they composed a lovely multi-course dinner and breakfast for us in place of the standard menu (which also received the greatest of praise from the meat eater in our company). All in all, a very memorable stay!

There was quite some confusion upon our arrival. The receptionist that welcomed us and introduced us to the facilities had difficulties in communicating in English. When you arrive, you are presented with a paper written only in Japanese that turns out to be your drink order for the evening, which you pay for upon departure. However, because of the language barrier, we felt that it was unclear whether dinner was included for us or an additional charge and it took quite some time before we could clarify everything. Ultimately, everything went smoothly but there was an initial worry. Since there is an information sheet in English for the public bath/spa, simply adding an information sheet in English for all the rest would take care of this issue.

A nice inn by a small lake. Wonderful service. Breakfast and dinner was very good. We can tell that the food was designed to "wow". Not only it tastes great, but the presentation was excellent too. The inn has a public bath with an indoor and an outdoor bath with a nice view. The room is comfy - standard Japan ryokans.

Nothing.

They’re spot on with all the things that you’d want from a highly reputable hotel. The cleanness, great location with incredible scenery, amazing food and not to mention the ‘out-of-this-world’ service quality. For the price, I was very satisfied with the Ryokan experience at Azumaen. I certainly would recommend to others.

I stayed on the second floor, which offers the simplest tatami room. It is a out of date looking but I’d assume that’s why the price is reasonable and nothing was broken nor dirty.

We had a fantastic time at this hotel. The staff was friendly, and the facilities were clean. We had a wonderful breakfast each morning.

Be aware that the front desk may not be staffed 24/7 and that there are limited facilities for food and drink if you don’t book your meals with them. They set your meal time, and you cannot change it.

We stayed in an old-fashioned but very spacious tatami room with a beautiful lake view. The breakfast both mornings was excellent, featuring 10+ traditional dishes

Mugs for making coffee in the room would have been nice, as the tea cups provided were rather small.

Everything exceeded our expectations from the stuff to the facilities. I mentioned in a message that we'll be arriving around 6pm via bus and they were waiting to pick us up from the bus stop. 100% recommended.

Breakfast could start a tiny bit earlier