The gardens, the pool, the beach, the staff

No air conditioning in the bathroom was unbearably hot, the food isn’t great and is expensive, the bed sheets were stained and the balcony wasn’t swept.

The food was surprisingly delicious. Everything was clean and staff nice.

It can improve its pool facilities. It would be nice to have at least 1 more pool or a posa or jacuzzi.

Well kept hotel in a nice location. Has everything you want to spend some tranquil days at the beach - especially with children

Its a little expensive and the restaurant hours and menu are quite limited

Beautiful, tranquil location. nicely made rooms

you are not allowed to bring your own food but the restaurant is not open at night.

Friendly staff and accommodations.

Longer hours for the restaurant.

Rooms were great with a nice design, good amenities: different places to lounge, hammocks on the porch of our room, pool, and spa offerings. Front desk and spa staff were wonderful. Tranquil setting, although maybe not on the weekends when there are more families.

Restaurant closed at 6:30 pm. Food options were limited and not very interesting. Food quality was okay. Breakfast offerings were better than dinner. Restaurant staff were efficient, but not very interested in making you feel welcome and cared for.

Had lunch and breakfast. The menu is a bit limited and the service could improve. Service closes too early at 7 pm.

The room's bathroom has little ventilation, and the lounge chairs in the pool and beach aren't comfortable.

The beach is quiet and peaceful .

the experience was underwhelming. The hotel names itself as "Eco Boutique". The label Boutique, from our experience, is assigned to an exclusive small business. There are not even AC units, just standing noisy fans, and not even covering all the spaces of the room. Daniela, the person at the front desk has much to learn about hospitality. The restaurant worked only until 4:00 pm, and there were many rules if you wanted to order food from outside sources for dinner. People could not enter the facilities to drop off take out, you were not allowed to receive beers (or any alcoholic beverages) and one needed to sign a policy that if any alcoholic outside beverages were consumed on-premises one might be automatically charged a $40 fee. The checkout was at 12:00, and by 12:05, as we were ready to leave the room and my daughter was leaving the shower, hotel staff demanded to walk in to count towels, and glasses to confirm no additional charges needed to be placed. Very invasive. I have been booking hotels through Booking.com for years, always thinking I was getting a fair deal. I found out at the premise, that the room we booked through the website was 30% more expensive than if I'd booked directly from the hotel. I see how their fee per night more closely reflected the kind of hotel and its services(@ $175 p/night): than what I thought I was paying for through Bookings a $253usd hotel/ per night in a small coastal town in the Gulf of Mexico. Using Booking.com, I overpaid $210 uds -for 3 nights- and I regret it. I hope you can match at least the prices the hotel had vs. the prices I booked for through you (I have evidence of their prices)

Bungalow was nice and super clean.

Restaurant is working only at the weekend, that wasn't mentioned or communicated until arrival. I don't think this is acceptable for a hotel outside of the village/town. At least it should be communicated in advance. Not that much to do for a 4 star hotel. There is only pool with non-heated water and that's it. Staff do not speak english.

the gardens, the coconut trees, the crabs that are digging holes on the beach

The food is awful and expensive, since you are not allowed to bring your own inside, it really makes it hard to enjoy your stay. We booked an „ecological cabin“, the first floor of a tiny bamboo bungalow about the size of a matchbox and paid about 2000$ pesso for a night. All the bungalows are build very close to each other, so you hear every step of the other guests around you. The internet quality is poor. We booked 5 nights in the hotel, but left after 3, since we weren’t satisfied at all. Refund was declined, they offered me to give me a voucher to book a room again in the same hotel within 4 months.