The hotel boasts an excellent location and, most importantly, a helpful staff always ready to assist. Special thanks to Chris, who was exceptionally supportive and communicated clearly in English. The hotel also arranged a private tour with a driver, which was very convenient, especially given some language barrier. The on-site restaurant was accommodating and eager to fulfil our special dietary requests. Overall, the hotel demonstrated outstandingbcustomervfocus.

Improving English skills would be an additional advantage for the reception staff.

This is the only hotel my husband and I will ever stay in, when in Kunming. Our room was PERFECT and beyond what we expected. We paid slightly higher for a room upgrade and just ADORED our room. I wish we could have spent even another night in the hotel and would have paid extra just to be there - pity time was not on our side and we had to return to South Africa. We will definitely be coming back and requesting that specific room again (if its available at the time of our travel). Reception staff are friendly, professional and efficient and most of them are able to communicate basic English which helps alot. Reception staff are also equipped with translation apps on their devices making communication in different languages possible. Great staff, Great Service, Great overall everything!! Happy customers. We will definitely come back.

not applicable

Loved the room, it was spacious, clean, comfortable, well thought out. Wifi was strong, bathrooms were very clean, bed and pillows were super comfortable, close to Kunming Train Station and Kunming International Airport. The staff were friendly, and very helpful. My favourite part was the working and living room space in the suite, it worked perfectly for my trip.

Room service took a long time if you did not order their set meal options. Other than that, I would recommend this hotel property for your next stay in Kunming.

This place was amazing. The staff were kind and helpful (especially Lily on reception). They really made us feel welcome. The room was spacious and clean. The bed was large and very comfortable. Breakfast was excellent, a buffet full of everything to suit every taste. Location great, walking distance from all the most important streets. The gym was well-equipped, and most of the time we had the swimming pool to ourselves. Very good value for money, in a lovely city!

We liked everything.

Great location next to Spring City 66 shopping mall and Dongfeng subway station. Easy access to all parts of Kunming. The room was nice and clean although the hotel is a bit dated. I liked that they offered soft and firm options for their pillows in the room! The rooms also come with universal plug points which is convenient for us. WiFi automatically connects once you’ve logged in once. It was a 15-20 min walk to Kunming Old Town and the rest of the shopping malls. 45 mins from the airport via the subway. Location wise, it was perfect. The staff speak passable English, which was great for us as tourists who can’t really speak Chinese.

The breakfast was rather underwhelming and the coffee machine needs upgrading. The coffee was terrible. :( The aircon in the room wasn’t very cold either but they did try to send a service engineer to help repair it. (Other reviewers have already commented about this.)

Chris, The floor manager was extremely accommodating, helpful and friendly. She kindly extended our stay by extra two hours when I went down with flu. Moreover, she delivered two cups of ginger teas & six bottles of mineral water herself to our room. When we left, she went to flag down a taxi & send us off. Because of her, I will return to Holiday Inn.

Although the hotel accepted my request for a quiet room. When checked in, we were given a room right next to the lifts lobby. Internal organisation communication should be strengthened.

Strategic location. Staff are helpful. Vast variety of breakfast especially the coffee of high quality bean. The counter staff Chris even provide suggestions where local patron shopping mall instead of tourist shopping mall and how to go around the beautiful city.

The breakfast if go after 9.30am the good food mostly are not available. During winter the room heater is too hot and not able to adjust.

good location very convenience for shopping, eating and business. Breakfast is good quality and more items. stafff very helpful and friendly event they are speaking chinese and i can not speaking chinese also.

but one thing is not good for me hotel will stop air condition from 1 am - 6 am, first time i do not know about that but feel hot and feel stress at night time, first time i think air condition not good but staff informed me about that but my health not good i have high blood pressure then need cool weather Staff very helpful they take one cooler machine for me. that is very kind and good.

Hotel staffs are very welcoming and kindly upgraded our room. The suite room is spacious and comfortable to stay in, we slept really well during the stay. The hotel location is right in the city center, there is a major shopping mall and many good restaurants within walking distance. It is very convenient to get to sight seeing places and the high speed train station. PS: they also have a good breakfast buffet selection.

Great location, good view from the rooms, very nice rooms, extensive breakfast

Only unpleasant experience was related to booking the airport dropoff at the front desk. The man on duty said that all vehicles are fully booked (strange!) and recommended a taxi service for 320 yuan. When the taxi arrived the next morning, the driver staged a big drama about how 4 people and bags won't fit in his car and he's afraid of getting his car dirty. In the end, we had to book an additional taxi, as we were getting late. This is really unprofessional considering that I asked the front desk for a car that fits 4 people and 4 bags. However, the girl in the morning was helpful in communicating with the driver.