The food was outstanding and the owners and staff went above and beyond to help us in every way they could. Yet also allowed us privacy and freedom to enjoy their beautiful lodge and feel at home

It is just a very small silly Westerner problem but the mattresses did take a little getting used to being so thin. In saying this though by the end of our stay I was enjoying the harder floor for my back and body. Probably a healthier way to sleep than what we are used to in our country

The Staff were fantastic as were the meals, Breakfast and Dinner. This is located outside of the main Akakura tourist area and without a car can be a little difficult getting to Akakura, but having 2 meals per day catered for (Optional extra) is highly recommended. You couldn't get the same value else where in a restaurant and it's on site. Bravo on the convenience and quality of food. Congratulations on such a service to your customers.

Soratobu Usagi was a cool place that reminded me a bit of a treehouse or a clubhouse. Its got a bit of a strange layout; kind of labyrinthine with many different floors; but I like the Alpine wood decor and the view of the slopes is great. Great location right on the slopes and good breakfast and dinner food available. There's a very hot shared bath, which doesn't have much ambience but it is nice hot and clean. I had a cool upstairs room that was quite big and felt like an attic space in a cool way, with nice views of the slope. The man who runs the desk was accommodating and helpful.

My room did overlook the dining room which made for some noise, but this wasn't a big problem because I ate at the same times. If you want to sleep in late you might want to request a downstairs room. A bit hard to get to other places at night after the lift stops running without a car, but fine if you are just there to ski. Have to go up and down stairs alot so might not be good for people with mobility issues.

We had an AMAZING time at Soratobu Usagi! The location is awesome. We truly enjoyed the ski-in/ski-out location. We did a bit of research and were able to reach it by train and bus from Nozawa Onsen. The team made everything super easy for us from snowboard rentals to lift tickets. The onsen in the basement is so relaxing and a real highlight. Everything was very clean and we felt very comfortable and cozy. We speak zero Japanese but they were very willing to help us with everything. We ate most our meals there and everything was SO good! We hit some powder days which was a nice bonus as well. We would definitely stay here again and recommend you to book it now!

If you into snowboarding/ski, this is a great location for that! The staff were amazing! Huge onsen! My husband’s Land Cruiser got stuck in a ditch and they helped my husband with the crazy situation and we are very grateful with them!

The place is ok; room is nice, big, and warm but the rest of the house was very very cold. It also feels like a labyrinth, I was constantly getting lost.

Excellent location. Good accommodation near ski lifts, friendly staff, good breakfast. Beds futons on the floor which is ok for a few days. We had two rooms and a bathroom on our floor which worked perfectly. Great Ladies onsen on the very ground floor.

Location was excellent. Great food and lovely hosts. We appreciated access to shared kitchen and onsen. Rooms were a decent size.

The only downside is that we were in the downstairs area and this was cold especially when nights were very cold.

Some of the best service I've ever had from staff, such amazing people and so accommodating. The food they prepared for me was incredible and authentic, they catered for my vegan diet and I was that impressed. Super close to the main chair lifts walking distance for sure.

The hotel is very close to the slopes and you can ski in/out. The service was good, the staff pleasant, and overall facilities a bit old, but clean and I enjoyed my stay here.

I would have liked more information on how to go to Myoko Suginohara by public transport (with links to the official timetables, even if just in Japanese). I would have liked more information on the price deductions if buying lift passes at the hotel. Maintaining this information, season after season, on the main page of the hotel would be helpful.

The location to sugi mountain was unreal and the staff were so accommodating. Very good food. Especially the double burger

Only thing is if you would like to travel the area a little more. I advise getting a car. We used taxi and it is quite the mission to arrange.