The hotel is located very centrally in Medan and certainly one of the up-scale hotels in the city. We stayed overnight before heading on to Pulau Weh. Due to a bus delay, we checked in very late at night, which was not a problem due to 24/7 reception. Communication ahead of time was quick. Please be advised that a sign at the entrance will inform you that this is a Sharia Hotel - for Western Tourists like us there seemed to be no specific expectation related to this, but we would recommend dressing respectfully when going to breakfast etc. (like most anywhere in Aceh actually).

It felt like the hotel was a couple of years past its prime. E.g. you could see the wooden bathroom door frame was already falling apart. Breakfast was a bit of a challenge for our European stomach, which is less of a complaint as an information to those choosing between hotel options (as we are very aware that we are not the main target audience for this hotel - there's few European tourists in Banda Aceh in general).

Nice service, smooth check in without any extra payment (deposit), as I already make the payment upfront. Getting the room, at level 3, toward the end of the corner. Spacious room, but the room floor a bit unsatisfactory, feel a bit sticky. Complete toiletries with a good laundry service, fast respond too. For the breakfast, the food not so variety. Maybe can be consider on more food options.

Staff was very nice, offered us a free upgrade and held our luggage while we were on Pulau Weh. Room was clean and spacious.

Only 1 towel per person. Breakfast had a great variety of choices, however, they were continuously running out of food items, and they were slow to replace them. Food at the top roof bar was expensive and mediocre.

This hotel knows how to make the guests feel at home.It is a pleasure to stay there.The room service meals are really great value and tasty.The breakfast is also great variety and plentiful.We will be back and a special thankyou to Eddie who made our stay so lovely.

Nothing at all.

The staf, the hotel.

I stay room 405 and 320 Room 320 superb But room 405: The drain in shower cubicle: water out very very slow The shower pressure not smooth and consider slow The toilet door, need to replace or paint. The rest, consider excellence.

I like the service that hotel have provide

The hotel should look more into the hotel room toilet cleaners

Easy to find the food nearest hotel.

Nil

Friendly staff, spacious rooms. Visit the island of Sabang!

Close walk to everything. Roof top restaurant views. Nice park across road.

Nice and clean rooms Good breakfast Real good Hotel Restaurant!