The Spa was fantastic, really worth using it. We booked an apartment as it was the only option available and it was very spacious, ideal for families. Comfortable beds, spacious kitchen and a huge balcony. The staff is also super friendly and customer oriented, big kudos to Pauline! She’s fantastic, super helpful, we had some issues which were promptly solved by her. To be honest, Pauline was one of the big highlights of our trip, which could have had a bad start if it would not be her friendly and helpful attitude!

The apartment had a fireplace which I was looking forward using it but when we arrived, we were informed that a previous guest had broken the fireplace protective glass, so it couldn’t be used😢. I was very disappointed with it. The apartment was cold but we were offered with 2 portable heaters which solved the problem. Also, as it’s an apartment, there are no toiletries so you need to bring everything. I was disappointed by breakfast, it was ok.

The spa facilities are really great. The location is great. You absolutely must get a view room. Who knew a “premier” room was just referring to the hotel description. We found that out when we were given a room with a view of a wall.

Like others have stated, some rooms face the back- a hill wall. Totally dark, and not why we came to the mountains! Also, not happy about given room, there was no mention of a $50 Frank up charge, per night! Surprise

views from front of hotel are exceptional and the staff were very attentive and pleasant

our room faced the wall but we did know that at booking, it is very close ( but had a nice goat) The rooms are non smoking but people smoke on balconies which comes into adjacent rooms - they should put smokers in only one area or actually enforce no smoking. we did not pay for spa access so cannot comment

The spa facilities were absolutely out of this world especially the outdoor pool! The room was comfortable and had everything we needed. Breakfast was really nice loads of choices of food and drink

Not their fault but the satnav took us up the road above the hotel and after a long day of travelling it wasn’t clear and easy to navigate to where we needed to be. The reception and parking weren’t well sign posted either

Good spa. Very good housekeeping. Friendly staff. Reception team was ready to help absolutely with everything.

Entrance to the hotel a bit unusual. Not easy to define it is an entrance. It make also unloading of the luggage difficult. You have to take 2 lifts. Help with luggage was not offers by hotel. Breakfast is special. There are no vegetables. Coffee machine with cappuccino was out of order. One day service was good. Next day you have to push staff to provide plates, some finished products etc.

Rooms were very spacious and spotlessly clean! Great breakfast and bar area. The SPA is indeed the highlight of our stay. Great selection of saunas and the outdoor heated pool facing the mountains is a great treat!

SPA area can get crowded. My experience was better in the morning when there were less people and cleaning was more effective.

The spa is wonderful and the hotel is very cosy and well placed for hikes in the summer and skiing in the winter

This is a very minor thing: The room without view it actually face a wall but to be honest considering you don’t go there to stay in a room and the rooms are very nice I wouldn’t consider it as an important thing

It has a very nice spa, the outdoor pool is amazing, the general atmosphere and coziness of the hotel, The rooms are nice

The pillows in the room are very thin. I requested a firmer pillow and that one was too big and too thick.

Luxurious and comfortable

My room was cold - the towel rail did not work and was not fixed during my stay

Really comfortable, spacious and modern rooms. Spa was delightful - especially the outdoor pool, which catches that end of day sun perfectly.

inability to sleep in due to the noise of the cleaning happening in a near by room - but not sure this is really avoidable. I still had a fabulous stay