Excellent place! Having read some of the lower reviews I was a bit wary to book it however the hotel was absolutely great and I am very happy I chose Zirm Hotel. Coffee at breakfast was very good. It was warm inside. Food was absolutely fine, we could always find something we liked. Excellent room service. Friendly and helpful staff. I would definitely recommend it and will most likely go back.

Pillows were disappointing, very flat and uncomfortable but I guess I could have let the staff know and ask for replacement.

- good food, variety of dishes, fresh fruits and veggies - nice staff - great location - room was tidy and cozy - very good wellness zone (water, tea and apples much appreciated) - ski room was good and close to the entrance

- no radiator in the bedroom, only one in the bathroom which was too hot for ski clothes - not exactly the same room as in the picture on Booking (smaller) - no kettle in the room - obligation to wear swimming caps in the pool

Fantastic location, excellent facilities, large comfortable rooms. The breakfast and dinner buffets served a wide selection of foods including local delicacies and wines. The staff we encountered were very friendly and professional :)

The music from the bar was quite loud in the evenings.

Very nice location and friendly hotel staff. Very nice buffet restaurant with every night a very diverse choice of food.

The ski storage is pretty far distance from the Cable Car, including some inconvenient stairway.

The food was great, the staff was very kind, the location is just stunning and the barkeeper is a legend.

The only thing i have to criticize is the ventilation in the bathroom. It's permanently on if the light's on. Would be great if that could be changed.

Location, breakfast, gulash, comfortable room with super nice view. The Maitre at restaurant is very smart and he suggested us to get the Capoucvino and coffee not from the machine (from the machine is horrible)

Elevators in Cristal hotel need to be updated, scaring moving inside them. Besides there should be 1 additional elevator for service only.

The food was excellent. All the staff were lovely,kind and helpful. The room was very good and comfortable.The views were amazing. I would love to come again.

Nothing everything was fine 🙂

Close to ski lifts, beautiful views, helpful staff.

The room itself was expensive so I expected more. Beds only had one pillow each, very flat. Minimal toiletries. Costs extra for swim caps, robes, underground parking. Meals included were ok, a little more variety would be nice. Coffee was awful.

Very close to ski lifts. Beautiful views all around. Staff VERY friendly and helpful.

The spa pool had some water jets that were out of work. There were no courtains on the shower, which made the floor wet.

Location. Food. Hotel was warm! Temperature in the rooms was so high you are sleeping with open windows, with -10C outside. Spa was nice. Temperature in the pool around 22-25C quite nice for a swimming pool. Price vs quality ratio is super!

Temperature in Bar was not so high, and the bar could be a bit larger.