Location is convenient for ski enthusiasts, onsen was very comfortable, and room was very comfortable and spacious for family stay. Can see the lift right from the window of the hotel room.

My father fell outside of the facility due to the ice on road. The staff only provided information of hospital which was 40 minutes away. I wish there could have been more helpful information. Clinical resource was scarce in the village that we could understand, but having some emergency response protocol in place on site would be very helpful for the guest who came a long way to visit.

The view was amazing, we even got free Onsen anytime..

The bathroom was too old..

This was a very clean and comfortable hotel, right on the ski slopes. We sent our skiis to and from Narita airport via the affordable luggage delivery. Room was huge and clean, onsen was nice, staff was very helpful and friendly. Discount ski lift tickets are available at the front desk.

Meals were fine, but the vegan and vegetarian in our group had little difficulty. All entrees are meat. There is hot tofu at breakfast though. It would be nice to have the tofu at dinner too..

Good location Ski in/out. They also have the ticket discount at front desk. Nice hot spring and the drink/wine are included in the dinner buffet. It’s good hotel for family trip.

The breakfast and half buffet dinner are all the same every day. Suggest to stay here no more three days.

-Location: As I walked to the entrance of the hotel, I literally passed under the lifts. The slope is right there and is perfect for skiers and snowboarders. The property is also equipped with a changing room and spacious lobby for those who want to ski/snowboard before/after check in/out. -Staff: While the hotel itself isn’t far from the Zao Bus Terminal it’s a steep walk, especially in the snow. The hotel kindly provides shuttle services to/from the Zao Bus Terminal if you call. The staff at the front desk were cheerful and thoroughly explained everything. I also appreciated the ride to the cable car station when I wanted to see the snow monsters. -Value: As you can see from my pictures, the room was super spacious. I went with the half-board option and both meals were delicious. In addition to the hot springs and ski-to-door experience, I think this hotel is a great value.

Nothing in particular, everything was great!

Ski in and ski out resort. Breakfast and dinner are the same menu throughout your stay. The staff are helpful and friendly.

The resort entrance is on the slope of the mountain therefore it is inconvenient for luggage and old people. Car is not accessible there.

Location. Very attentionnée staff

Hotel is great, but the price is way to high for the standing of the hotel (I paid ~350€ one night)

Ski in ski out

Pillows and same food every morning

Very good location! Friendly staffs

Hotel is tired and out fashioned. Dinner was ok, breakfast was ok. Nepalese were good.