Meals here were exceptional! Local specialties were used and the staff would go out to explain each dish and also check in on you from time to time. Shuttle services to the bus terminal and ropeway are provided too so it is a nice touch. They would also put in local snacks in their room after each day so we got to have a taste of them. Staff here were really responsive and helpful too!

Wifi is only usable in the hotel lobby area, the reception/signal is really bad if you try to use it in other areas such as your room/dining area

A traditional Japanese hotel with tatami futon mats. Wonderful staff who were super helpful and always making sure that I was taken care of. They even had English instructions on how to prepare my sukiyaki / shabushabu. The food was awesome, I stayed for 3 nights and the courses were never repeated. They offered discounted lift pass and rental so just ask. They also had shuttle service to the bus terminal & ski lift, but it was just a 5-min walk to the ski lift anyway. (The lady at tourist information at the bus terminal was nice enough to call the hotel for me for pickup when I was asking for a phone booth.) Walking to the main streets wasn't too bad as well so I took a stroll out there every day. Loved the onsens especially after a long day of snowboarding. Overall a very pleasant stay for a ski trip.

The wifi wasn't working very well. The dressing & shower area at the big onsen bath was kind of cold, and you had to dress & undress twice if you were to try out the 2 different onsens as they were apart

- Old style Japanese room (tatamis and all) - The included onsens (sulfure and regular) in the hotel! - not (too) from the ski lifts - the delicious breakfast - very helpful staff - compressed air to get rid of the stuck snow at the entrance

- external appearance of hotel off putting at first! Very plain and brutal look. - level of English of the staff. But we always get to understand each other one way or another.

- The onsen, especially the sulphur onsen, help muscle recovery from skiing very much - Food, both breakfast and dinner are great, balance diet that kept my whole family very healthy during the stay - Staff, staff especially those at dining place, are warm and attentive

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I absolutely loved this place! Everything was great, the traditional japanese room, amenities, onsens, food... And the people! They were incredible, it was like having a new family! I am extremely grateful to all of them for taking such good care of me, the foreigner. They made my stay wonderful and memorable.

The hospitality and service provided by the staff - they sent us to the bus station when needed, allowed us to use the bath after coming from an overnight bus, and changed our rooms when the heater wasn't working.

Everything was great during our stay, we really wished we had more time there!

I stayed with this hotel on full-board services. The breakfast and dinner are very good and too much for me. The dishes are mainly selected from local farm products. The vegetables and local beef are very good. So don't expect too much on sashimi or sushi. The staff is very helpful and provide details of instruction to get to the town, and a discount voucher to hire ski gear. When we checked out, the heavy snow (more than half feet) covered my rental car. The staff initially helped my boy sweep off the snow. The hotel is about 2 minute drive to the ropeway for skiing or visiting the Zao Ice Monster. There have two types of onsen in this hotel for 24 hours.

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The staff there are super nice and friendly, answering all the stupid questions from us. The breakfast (pre-ordered) was sooo good with a lot of specialities. We regret not reserving for the dinner as the breakfast was way beyond our expectations. The onsen was good and comfortable as well! Will consider stay here again if come to Zao Onsen next time.

Probably one of the best hotel experiences I've had. All of the staff was extremely helpful and nice. There was a bit of a language barrier but they were very accommodating nonetheless. My room was a good size with a nice view, I came for fall color viewing and I had a fantastic view outside my window. The hot springs at the hotel were extremely nice. The water was just the right temperature for me and it made my skin feel fantastic afterwards. I personally prefered the sulfur bath more but both were great. I was lucky enough to go when it wasn't that busy and had the entire thing to myself. Last but not least, the best part about my stay was the food. I stayed for 2 nights and was able to indulge in some of the most delicious food. The dinner and breakfast for each day was different but equally as delicious. If you ever stay here, you must get the option with meals provided.

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Excellent stay for 2 nigths in room with good view as it was snowing during our stay. Choice of 2 indooe baths, unfortunately the outdoor bath was closed on the winter. There is a free shuttle from the Bus Terminal to the hotel without which the walk is quite far in snowy condition. Bus sent is back to the terminal after check out.

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