The outdoor pool area was incredible and the restaurant area was also really nice. Good clean hotel with modern facilities and I enjoyed a lovely fish dish in the restaurant.

Room was a little hot at night without aircon but the weather was very warm.

Good location, nice interior design, spacious and clean rooms. Good mattresses, quality bedding. And finally - great breakfast, rich food selection and amazing helpful and friendly staff

nothing

Loved how new and modern the hotel was, the size and the furnishing of the room, the spa was superb ! the quiet vibe

I loved everything

Clean New Beautiful Modern Good location Good breakfast

Pay in addition for car electric charger while it was not disclosed Little bit noisy in the evening for small kids

Quick checkin / checkout process. Comfortable bed & dark curtain helped for high quality sleep . Breakfast was amazing . Parking space available on backyard ( free of charge) or garage ( 6 Euro daily).

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- located in the heart of Ruhpolding and with a very nice view of the mountains and the river and close access to the city centre and everything of need - sufficient space for parking available directly at the hotel (free of charge) - very modern facilities in good condition, apparently the hotel has been modernized just recently - awesome wellness area with state of the art sauna and relaxation area - nice spaceous rooms with modern facilities and appealing style as well - the staff is very friendly and interested in making your stay exceptionell (they seem to be very motivated as the hotel is privately owned) - breakfast and the three course dinner menu are really worth it, you receive higher level cuisine for a really reasonable price. The restaurant and bar are also attracting customers from outside the hotel - we can only recommend the stay at Helds as we had a nice time with a great room (junior suite), awesome view of the mountains and a relaxing time at the spa

- towards the end of the year the hotel was packed with families including children creating a lot of noise especially early in the morning, soundproofing towards the hallway could be improved

Kids playroom, good service and food, central location

Guests complaining about kids

The hotel is very clean and the staff were highly professional. The rooms (junior suite) are generously large and despite the nearby road the soundproofing ensures a quiet night. Breakfast is an experience so leave enough time to appreciate the local specialities and wonder at the incredible woodwork in the room. The evening meal is worth every cent and is delicious. Relax in the bar afterwards, they know what they are doing there too.

Not really a complaint, but if you rent one of their E Mountainbikes (Haibike, new and of a very high quality) you should be aware that it might not always be possible to ‚rescue you‘ if you have a breakdown (some mountain roads can only be accessed by forestry vehicles or mountain rescue). In our case we had the bike (flat tire) repaired at a bike shop and were subsequently fully reimbursed.

Wonderful breakfast and great location for a weekend, especially for cross-country skiing

Sauna was too full and packed although there was still restrictions against Covid-19

The breakfast is fantastic, the staff is very helpful. Perfect location.