Great food for an all inclusive - restaurant quality , great facilities and nice staff

App didn’t always work so it was difficult to know what activities were available sometimes - if they had a printed schedule somewhere would help when the app is a bit dodgy

The food in general was great, liked the chef's food, the staff was very friendly and very helpful, also the swimming pool was great -- the whole place's atmosphere was great and surprisingly the hotel was full of German guests unlike others.

the Wi-Fi in general was not good (slow), good wi-fi was only available next to the beach and in the main lobby, but honestly for someone who's coming to enjoy their stay you don't really need it I guess. -- Also, the beach was not the best, lots of rocks in there at the beginning but it gets better as you go deeper.

Fun activities , great food, attentive staff

Comfy rooms, very friendly staff, fun atmosphere, right on the beach, great buffet

would have liked more tennis group classes.

Everything was excellent

Nothing

Restaurant staff were very kind Room was clean

Not a good choice for a beach holiday as the rocks make it impossible to enjoy the sea You don't feel included in the activities if you are not a German speaker as everything is only explained in German Impossible to find sunbeds in the pool area after 8.30 am (the good spots are taken by 7.30 and the people don't even show up until much later)

Value for money. Friendly staff. Excellent food.

Both my adult daughter and I were infected by COVID when we left the premises. Entering the water is awkward, as you have to stay within a narrow corridor due to the many rocks.

Got a virus through the food at the hotel. Although the doctor said that in this hotel all plates would be send to the laboratory. :-(

I liked the place

One member of the staff at the restaurant was disrespectful towards my wife. My wife was wearing normal clothes. She respected the instructions presented in front of the restaurant on a sign. Indeed, she wasn’t wearing a bikini as requested, whereas in the restaurant a lot of people were wearing bikinis. The member of the staff told her that she should have some respect for the restaurant and that she should go to wear other clothes. I complained to the hotel management. But they didn't do anything. I expected an apology, but they never came. It is unacceptable from you to treat your customers this way. Thanks,

All the facilities were amazing and also they have a lot of activities to do, that you can follow by Robinsons App. In general, our vacations were great. All the meals were nice, plenty of options for all kinds of tastes. Many thanks for Amen (from the bar), the best person in staff.

Besides we think our vacations were great, there was some situations that make us feel sad/uncomfortable. Almost no one speaks english in the hotel (staff), also all the communications they made (night show, etc) were in german. I understand this is a german hotel chain, and the major part of the guests are germans as well, but you cannot expect having available rooms for selling in Booking.com and just arrive german guests. I mean, I think its a bit rude no one thinks about other guests nationalities that are staying in the resort. I saw some French couples as well, and we also tryied to talk in french with staff, but almost no one understand. I think this is one detail that can ruins all the touristic experience, because in my case, I wanted to participate in some activities in thd hotel, but I didn't feel comfortable to do so, as no one from animation staff communicated with us as we were not Germans.