Arrival, easy acces. Entrance looks professional, roomy yet comfy and neat. Pool is clean with shower part. Restaurant is good and clean. The staff in the restaurant especially were very friendly and always ready to help. They seemed to really do their best to make the guests feel comfortable and keep everything neat and clean. Good wifi connection and no hassle, no need of password using or anything.

During booking there was an inconvenience with payment. It was easier for the hotel to deal straightway with the credit card, but somehow this was not the case. We made the booking through booking.com, normally everything goes automatically. But this time we kept getting email and messages through whatsapp from the hotel about payment to confirm and fix the booking. So confusing, so we were afraid it was some scam. But luckily it was legitimate something.

Facilities were all perfect. Restaurant and breakfast served were all great. Swimming pool good size for kids and adult. Hotel exterior design love it. Room interior not too old but not the latest design. But still good enough.

The reservation procedures really annoyed me. The reservation team sent me two notice from booking.com messages and Whatsapp saying "if I do not check in by 2pm, the reservation will be released as I have not put any booking guarantee from booking.com". I understood it was weekend, and hotels in malang usually were all fully booked. But that was the option offered by booking.com, if your hotel did not support booking.com procedures allowing customer to pay during check in, don't work with booking.com. It truly annoyed me because I am traveling with kids. If it suddenly release my reservation, I would have been so mad.

Santika Malang was perfect for the purpose of our trip. The location is close to everything (it was a great location to leave from for the purpose of our Bromo tour). The rooms were clean and comfortable. Our family loved the pool. Breakfast had a good selection of Indonesian and Continental options. Our highlight of the stay was the staff, who were always understanding and accommodating and who went above and beyond to improve our experience. Thank you so much to the concierge team, the reception team (thanks Mas Iwan for your Malang food recommendations and mba Dessy for all your help with our room) as well as room service and restaurant team (thank you Pak Ian for your help).

The gym equipment and facilities could be improved.

Santika is a no nonsense hotel. Its not the newest facility but it has a good price quality ratio. The pool area is rather nice. Breakfast is excellent and the dinner buffet served by the pool is brilliant. Staff are very helpful with all Bromo travel plans. We organised everything the day before and the hotel made it happen with no fuss.

Just to be a bit fussy bathrooms could already be renovated. In any case rooms are huge so all and all just a detail, nothing that would put me off staying there again.

Stayed for 2 nights, family. Lobby was not too big but warm and welcoming. Bed was super comfy, floor i was in (3rd floor with balcony facing pond below) was quiet i could rest peacefully in the evenings. Amenities were satisfactory. Maid service was fast and clean (completed within 2 hours). Breakfast has various selections (local/western), tasty but could be improved. Swimming pool was great: well-maintained, clean, empty (before 7 am) and chlo smell was not too strong.

It was old hotel/building so you can see dirty spots in bathroom due to wear n tear. Room AC was noisy.

We had family room on 6th floor. The room is spacious, clean, comfortable beds, small balcony, refrigerator in the room. Very good breakfast-a lot of asian food, many fruits, eggs station, bakso and soto ayam. Nice swimming pool. We have used massage in the room-it was very good after few days of hiking. And not very expensive-210k:)

The walls are very thin. We heard our laud neighbours. And sounds from mosque in the middle of the night. Not forget to bring earplugs. It would be great to have knives in the restaurant-will be much easier put the butter on the toast. Of course, it is possible to do with spoon:)

The breakfast was superb. Plenty to options to choose from, and it was great for me who stayed at the property for nearly a whole week, so I wouldn't get bored easily with the breakfast options. The staff were friendly and quick in cleaning up after the guests, so the next guests could easily find empty tables to sit on. The pool was clean and nicely maintained. I couldn't smell the chlorine in the pool, so that was a BIG Plus for me. We booked the double-storey Family Room. The room was spacious especially the 2nd floor. The kids were loving it.

With all the positive things mentioned above, I could turn a blind-eye of the negative things. But I think it is worth to mention here so that things can be improved. Molds can be seen almost every corner of the bathroom's sealant. This needs to be regularly maintained. It looks a bit unpleasant, especially when I was taking a shower. The 2nd floor Aircon wasn't cool enough, but it doesn't bother us as the cool air flow from the 1st floor helped cooling down the 2nd floor.

Amazing breakfast! The pool was nice and the room was comfortable and clean. As we left very early in the morning, staff kindly packed our breakfast into a box to take away for our road trip. The cafe/bar near the pool was nice. They had good coffee, but I wish they made cocktails (only Bintang).

No tour desk. The location wasn’t the best but it was only a five minute drive to the centre/train station.

This is a very good option to stay in Malang. Rooms are very spacious. The pool area and in general the hotel’s common areas are very pleasant. The breakfast buffet is huge! The buffet dinner by the pool is actually very good quality and great if you plan to stay in.

Bathrooms are due for an update, but nothing dramatic.

Loves everything about this hotel, from the security,front desk, housekeeping, pool, the breakfast. Room is very clean, loves the hospitality. Will be back for sure.

Good thing is the variousity of the breakfast, it is so good, but maybe because of too many some of the food lil bit tasteless, but overall it is an enjoyable breakfast.