Arrival, easy acces. Entrance looks professional, roomy yet comfy and neat. Pool is clean with shower part. Restaurant is good and clean. The staff in the restaurant especially were very friendly and always ready to help. They seemed to really do their best to make the guests feel comfortable and keep everything neat and clean. Good wifi connection and no hassle, no need of password using or anything.

During booking there was an inconvenience with payment. It was easier for the hotel to deal straightway with the credit card, but somehow this was not the case. We made the booking through booking.com, normally everything goes automatically. But this time we kept getting email and messages through whatsapp from the hotel about payment to confirm and fix the booking. So confusing, so we were afraid it was some scam. But luckily it was legitimate something.

Facilities were all perfect. Restaurant and breakfast served were all great. Swimming pool good size for kids and adult. Hotel exterior design love it. Room interior not too old but not the latest design. But still good enough.

The reservation procedures really annoyed me. The reservation team sent me two notice from booking.com messages and Whatsapp saying "if I do not check in by 2pm, the reservation will be released as I have not put any booking guarantee from booking.com". I understood it was weekend, and hotels in malang usually were all fully booked. But that was the option offered by booking.com, if your hotel did not support booking.com procedures allowing customer to pay during check in, don't work with booking.com. It truly annoyed me because I am traveling with kids. If it suddenly release my reservation, I would have been so mad.

Love the property especially when the sun sets in. Elegant atmosphere filled with warmth & luxurious touch. Excellent service. Great amenities. Rooms though dated which can be improved, it is very cosy, clean & spacious. Love the balcony. Excellent food served. Child friendly.

The key card - dated. The metal divider at the swimming pool between the kids pool & adult pool - requires repair. The screw is loose & shaky. The glue is no longer glued to the tiles - dangerous.

Very hygienic, good breakfast and lovely people. We enjoyed every minute of our stay 😍 we laughed waaaay too loud because our new friend in bed. Thanks to housekeeping, who was more than excellent by the way! Also Malang is a nice city to wander around for a bit!

The bathroom was a bit outdated and we had to hold the shower ourselves because the hose was too short. But if this was the only remark, count your blessings :)

General quality presentation of the rooms and reception areas. The staff were very prompt and helpful.

Nearby mosque early morning made sleeping difficult. Better sound insulation is needed. We were warned to leave for the train station early because of the local traffic jams. So departing an hour and a half early we arrived at the station within 10 minutes, clearly having beaten the traffic successfully caught the train.

Santika Malang was perfect for the purpose of our trip. The location is close to everything (it was a great location to leave from for the purpose of our Bromo tour). The rooms were clean and comfortable. Our family loved the pool. Breakfast had a good selection of Indonesian and Continental options. Our highlight of the stay was the staff, who were always understanding and accommodating and who went above and beyond to improve our experience. Thank you so much to the concierge team, the reception team (thanks Mas Iwan for your Malang food recommendations and mba Dessy for all your help with our room) as well as room service and restaurant team (thank you Pak Ian for your help).

The gym equipment and facilities could be improved.

Santika is a no nonsense hotel. Its not the newest facility but it has a good price quality ratio. The pool area is rather nice. Breakfast is excellent and the dinner buffet served by the pool is brilliant. Staff are very helpful with all Bromo travel plans. We organised everything the day before and the hotel made it happen with no fuss.

Just to be a bit fussy bathrooms could already be renovated. In any case rooms are huge so all and all just a detail, nothing that would put me off staying there again.

Stayed for 2 nights, family. Lobby was not too big but warm and welcoming. Bed was super comfy, floor i was in (3rd floor with balcony facing pond below) was quiet i could rest peacefully in the evenings. Amenities were satisfactory. Maid service was fast and clean (completed within 2 hours). Breakfast has various selections (local/western), tasty but could be improved. Swimming pool was great: well-maintained, clean, empty (before 7 am) and chlo smell was not too strong.

It was old hotel/building so you can see dirty spots in bathroom due to wear n tear. Room AC was noisy.

Amazing breakfast! The pool was nice and the room was comfortable and clean. As we left very early in the morning, staff kindly packed our breakfast into a box to take away for our road trip. The cafe/bar near the pool was nice. They had good coffee, but I wish they made cocktails (only Bintang).

No tour desk. The location wasn’t the best but it was only a five minute drive to the centre/train station.

We had family room on 6th floor. The room is spacious, clean, comfortable beds, small balcony, refrigerator in the room. Very good breakfast-a lot of asian food, many fruits, eggs station, bakso and soto ayam. Nice swimming pool. We have used massage in the room-it was very good after few days of hiking. And not very expensive-210k:)

The walls are very thin. We heard our laud neighbours. And sounds from mosque in the middle of the night. Not forget to bring earplugs. It would be great to have knives in the restaurant-will be much easier put the butter on the toast. Of course, it is possible to do with spoon:)