The staff were fantastic! The 2 men on the front desk could not have been more helpful. There was a maintenance worker who was equally helpful and positive.

The lift doorwas malfunctioning and closed as soon as it opened trapping my body and my arm one time. The room keys just timed out each day so you had to collect a new key. The shower drain was very slow to remove the water when having a shower. The guest laundry washing machine didnt drain or spin my washing. However, the staff were very responsive to all these issues and promptly attended to everything. They even had my laundry washed, dried and folded. Can't ask for more than that.

Location is 🤩 Especially appreciated that staff arranged a room away from very noisy main road! And . . . Early check-in was a bonus!!!

1) We had to kill quite a few flies on the window and in the bathroom. Flies seemed to get in by way of spaces around the window/ we stuffed paper into those spaces. Seemed to help 🤷🏼‍♀️ 2) Toilet tank damper was temperamental, had to “jiggle” toilet handle to stop water running. * We mentioned this to staff on checkout *

I enjoyed everything from the staff and cleanliness of the hotel and my room,. Staff were exceptionally friendly and helpful. The location is fantastic, right next door to the Lethbridge Tower…many restaurants near by, with fast food and fine dining within stumbling distance. If you’re looking for a night in, a restaurant and lounge on site. If you’re looking for more of an evening in your room, there’s also a convenience store in the same parking lot and a liquor store.

Water pressure could have been a bit higher in the shower

Breakfast at Denny's was spectacular. Room was very lovely. Bar One was outstanding in prices, service and quality of food. Pool looked great, but we forgot our Swimsuits.

WIFI in Dennys not good. Room was nice but the bathroom door in 315, was always getting stuck opening and closing(warped?) WIFI over two days was mostly out of working order or something.

The location is very good! However, some transient folks made us a little bit uncomfortable.

The location seemed a little bit sketchy. In addition, the hotel lobby and hallways all smelled very fragrant. Not sure if they’re trying to cover up a smell or just trying to smell fresh but it’s very overwhelming!

Good entrance for northbound travellers. Close to Crowsnest Highway, nice view of the Water Tower Grill on north side. Attached Denny's restaurant (see below). Strip mall on south side. Well appointed, modern, comfortable rooms; existing bathtub has new fixtures.

Unexpectedly, the attached Denny's restaurant was undergoing reservations and was closed. The continental breakfast in the coffee room consisted only of breakfast bars, cookies, and Red Delicious and Granny Smith apples in addition to the coffee and juice. Because of its location next to on-ramp for the Crowsnest Highway, access to the hotel for southbound travellers involves going around the block to the north entrance, a minor issue. No handicapped access on this side, use south entrance.

The beds are comfortable and the room was clean. They have coffee and tea set up in the morning. The pool was nice too although super echoy so very loud depending who was in it. Staff are great to talk to. Would stay here again

It would be nice for a breakfast of some kind to be included.

The staff was very friendly, the rooms were clean, comfortable, and the hotel very safe.

The absence of an ice machine on our floor was inconvenient. The fact that you had to get on the elevator to go to a different floor for ice was a bit of a pain, but not a deal breaker.

We've stayed here before, visiting relatives in Lethbridge. Kind of an older property, but the room was clean and in good shape. No included breakfast, but an onsite Denny's sufficed. Pool is on the second floor, basic but adequate.

Not much. It was pretty well as advertised.

The location was great and close to all amenities !! The bed and pillows definitely a 10 , super comfy!!

the cleanliness and upkeep of the room. The bathrooms definitely need some TLC; they were not as clean as expected and seemed to have been neglected. Additionally, the walls appeared dirty and in need of a thorough wash. The flooring also looked worn out and unclean!