We moved to this hotel on the 26th december for 2 nights after 3 nights at St Regis and experiencing some very unpleasant matters. The hotel is great, service was excellent, there were plenty of dining options offered inside the hotel, a very well-equipped gym with a beautiful harbor view. We dined at the chinese restaurant (The Legacy House), food was excellent and service was great too from the hostess who welcomed us and brought us to our seats to the staff who took great care of us from the start till the end of our meal.

Only hiccup was during our departure, we booked a hotel limousine to the airport, we got the bellman to collect our luggages from our room to load it on the car as we went down to check out. The bellman who took our luggages were nowhere to be found, other bellman had no idea where our car or luggages were. Took them 10-15 mins to figure it out. It's nothing major but just a small patch of discomfort in what was otherwise a 10/10 stay for us.

Location is excellent; only a short walk from several Metro stations and the Star Ferry. View is wonderful. Room was marvellous; bathroom with double shower and basins, and the beautiful bath placed centrally - wardrobe area spacious and plenty of amenities within reach - nice touch putting a plug socket in the cupboard so I could use hair tools at the mirror with my outfit - bed so comfortable, and more nice touches like the phone charging pad on the bedside table and plug adaptors left around for convenience - the sofa even had hidden plug sockets in the arm, genius! The spa is wonderful; along with the jacuzzi overlooking the harbour (from the female one anyway) there is a stunning marble sauna and a cold pod where you can have freezing air pummelling you from all sides. The gym is well apportioned and was very empty during my stay - they also considerately provide headphones if needed.

Unimpressed that a charge (albeit very small) was added to my bill for the provision of toiletries during my stay. This just seems mean and stingy considering the price of the room.

The view from the room and pool were jaw dropping. The hardware is definitely impressive on every floor. Very new and luxurious hotel. Staff contactable by WhatsApp and put in effort to help with restaurant booking. The black out curtains were great, overslept the next day 😂 Guest service always pick up after one or two rings and address you immediately by name. All staff friendly and eager to help

For a 6* hotel, thought check in would be sit-down with a welcome drink. Staff are quite Asian in that when you pass them they tend to look down rather than say hi. As what another review says, staff can do more to explain about the hotel during check in. Indeed guests have to ask all the questions including how to get to the station, where the respective restaurants are, or what the credits can be used for. Can easily provide hair ties at gym/pool since room has them. Staff at pool didn't know where to get them. While I'm grateful they allowed me to pack the high tea I couldn't finish, the packaging can be more presentable instead of a generic brown bag.

I love the spacious room, amazing view and breathtaking view heated pool.

The breakfast que is hilarious and lift waiting time is long also.

The breakfast was absolutely fantastic and the service was unbelievable. What can you say when it’s perfect?

I really don’t think you should change anything you have thought through all the bells and whistles. The service could not have been any better.

This hotel is amazing! The rooms were excellent, they have thought of everything you might need. Service was superb, from the Front Desk, to Guest Relations, Housekeeping, Room Service! Special shoutout to Steve and Vivian!

The return route from the mall to the hotel is confusing at first, especially to a spatially-challenged person like me. Adding directional signs would be helpful. It was also quite a walk to the nearest MTR.

Room was spacious, the material and design were from the top notch. Staffs were professional and helpful.

The swimming pool was kind of cold facing right at the Victoria Harbour, excellent view but nothing they can do with the wind.

good bed room.

Food assortment of Club.

Magnificent view

Location next to K11 and view from the room

Breakfast was not good, many guests shared the same. It’s ridiculous that you can order eggs OR pancakes and they were not the best. Quality anyway below expectations