My experience matched the positive reviews already left on this site. Very good breakfast with minimal options, but each offering was of top quality and beautifully presented. The design throughout the hotel was beautiful and very uncluttered with an accent on maintaining the beautiful architectural lines and interior vistas of the original building. Very quiet. A room without a view would definitly detract from the pleasure of the stay. Pay the the nominal extra amount.

I've thought about it. Really, there was nothing I didn't like. However, I would recommend that the hotel print up a menu (or at least post it somewhere) of the breakfast options that are not on the continental buffet table: it wasn't obvious that the kitchen was staffed and ready to make hot options like egg dishes or hotcakes - which they were - nor was it ever clear to me over my lovely four day stay just what all the options were. What a first world problem!

The old converted building that houses the building was beautifully restored. The location is excellent. Staff was friendly and attentive.

I cannot emphasize how plain and ill equipped this hotel is. Everything in the room is white and there is nothing on the walls. There are no drawers and limited table space for storage. The room has a large bed and one chair. The closet has four hangers. You have to request a hair dryer, because there is nowhere to store it. There are no towel racks and only one towel hook. If you love minimalism, this is your place.

The location, the decoration and ambience its wonderful, also the quality of the food served. it takes you to another place.

The a/c in the rooms needs to be up dated ( they are a little old and miss features of the new ones) and the pool should be improved and be covered or under ceiling in a closed space and not in an open one, because the city almost always has ashes from the volcano that end up in the pool, and in night time is windy and cold, so you cannot enjoy it.

Excellent breakfast and service. Very warm and friendly staff at the front desk. Beautifully maintained lobby. THe location can't be beat. Quiet yet central and easy walk to the Zocalo and other sites in the Centro Historico.

Our double room was a bit small/cramped. They didn't leave enough towels for the four of us. The pool on the rooftop was not open for most of the time we were there and is very small - not much bigger than a jacuzzi - so we didn't get to use it.

The service was first class. The hotel is one of the most beautiful and well-maintained boutique hotels we have ever seen (we have seen a few in Cartagena and other similar places), it has been renovated with great care and taste. Beautiful works of art throughout the hotel and even an art gallery near the lobby. The hotel made our experience in Puebla reach another level and we decided to stay one more night. Special thanks to the reception team and the gentleman who received us and delivered the car.

Nothing

Great location walking distance to the main Square. Beautiful building.

It felt a bit empty maybe beacause the decoration hasn't been finalised yet? Also, the included breakfast area was very tight and could't accomodate for several of the guests at the same time and we had to wait on both mornings. Later on the hotel mentioned that they original restauarnt was under construction and hence the smaller room, but that would have been good to understand the situation if it was mentioned upon arrival

It was one of the most elegant yet modern boutique hotels we have ever been in. Comfortable beds. Excellent and helpful staff. Great breakfasts. We didn’t have dinner. Impeccably clean. Would recommend to anyone.

Nothing

Beautiful historic building with a minimalist modern style, restoration hardware style. the view from my room my room was incredible as it looked towards the mountains and over the historic buildings below. the staff were accommodating and very helpful with my requests.

I’m currently on my 65th country as I make my way around the world. This was one of my favorite hotels to date. Great value, style, location and staff. love it.

The location is excellent, near the city center. The room we got had a beautiful view of the city, and it was clean and cozy.

The room did not have a proper wardrobe; there were only four hangers and a small shelf. The breakfast was nice, but there was no variety.

Stylish renovation of elegant palace in great location. Nice breakfast and friendly staff.

The bedrooms are in a new build section at rear. My room had no external window and was small, dark and low ceiling. There was continuous loud piano music from speakers outside my room playing at high volume.