The service was excellent-friendly and accommodating. We were able to book car service through the hotel and the drivers were great. There were enough English speakers to make it easy for us. The hotel architecture, decor and furnishings were beautiful.

We hadn’t realized that much of the hotel was subterranean. Due to being below street level, there was no view and not much natural light in our room.

Perfectly placed - the park is close to the important city areas. It felt walking in the park even late at night. Hotel staff was extremly friendly, nice clean rooms, nice architecture.

View of apartment was towards a wall. Generally the hotel - as many buildings in town - has only two floors, which makes it so that a lot of rooms probably don't have spectacular views.

The hotel was perfect in every way. From check in to check out it was a wonderful experience. The two concierges were exemplary. The housekeeping staff was superb. There was a slight problem with the reservation and they went overboard to satisfy us. Every staff member tried to make us feel as an honored guest.

Nothing.

Amazing location, very friendly and helpful staff, super comfortable, big rooms, great gym, lovely pool. Honestly we loved this place, apart from the food

Extortionate breakfast price that they really don't make clear, ended up paying 425 pesos for a coffee and a croissant because they didn't explain that there were different options. Food in the restaurant & room service was average, I wouldn't recommend eating at the hotel, but there are so many amazing places close by.

It was modern looking with a Oaxaca decor touch. The plants were nice. The pool was fabulous.

Everything was good. I would have liked some creamer for coffee in my room and the bathroom needed more towel hooks but this is being picky.

Very nice hotel. Upscale with spa, special amenities, and great staff. Premium location in the heart of Oaxaca Centro in a very tourist friendly area. Right across the street from a beautiful park, with culturally rich sites with in walking distance. Staff is amazing and extremely helpful.

Nothing

Breakfast was great. I preferred a la carte to buffet, but buffet is very fast if you need to eat quickly. All staff in restaurant and other areas of hotel were top notch. Good location. Nice big rooms with mini fridge. Very clean and quiet. Comfortable beds and sheets.

Very clean and comfortable. Well appointed. Well located and friendly staff.

Sound-proofing not great. Concierge was great when we arrived (thank you Ana!) but the automated WhatsApp / chatbot we tried when we booked didn’t work and was quite frustrating.

The water pressure and the plumbing all excellent condition. My husband enjoyed the amenities. The bell boys were very courteous and friendly.

That we placed laundry in the laundry bag without filling out the information and they assumed we wanted laundry and guessed which ones needed dry cleaning. So it was expensive. A call to clear it up would have been sufficient to avoid this mistake.

Wonderful kind and helpful staff, very comfortable hotel, not too big so didn't feel impersonal. Perfect location, great gym

Breakfast was very very expensive and they didn't make it clear that you could just order off the menu rather than paying for the whole buffet. Room service menu quite limited and restaurant food not the best but didn't matter as there are so many amazing options in Oaxaca