Excellent, comfortable, healthy food and healthy sleep. Spa was great. Franz, Nina, Matthias and one lady serving breakfast were outstanding.

Compared to Bad Kirchler Hotel in Hintertux and many other hotels we have stayed at, the other members of staff could be trained in interacting better with guests. I am not talking about language barriers but about perceiving and really giving the feeling of being welcomed.

l loved the relaxation rooms and the outdoor pool and jacuzzi. It’s wonderful to be able to swim while it snows.

There was one person at reception who was shockingly rude to me when I simply wanted help about an open grocery store on Easter Monday (Google had been inaccurate the day before.) I got my question answered by a clerk from a hotel across the street! That interaction soured the experience for me. The room was cozy and clean with a comfortable bed. The showers had great water pressure, too. There was no mini-fridge in the room. If you were not signed up for snack and dinner, you did not have access to snacks and drinks besides expensive options at the bar. This made it tricky as a solo traveller.

Everything. The staff are very friendly and do their jobs extremely well (special shout out to Robert, Antonio and Ackie). Nothing was too much trouble. The food was exceptional, particularly the five-course dinner, which is extremely good value for money. The chef and the rest of the kitchen team deserve high praise for turning out such refined food every night that would not be out of place in a high-end fine dining restaurant. The facilities were great, particularly the heated outdoor pool and superbly equipped gym, which we enjoyed using after a day’s skiing.

Nothing. This was my third visit and the standards of the hotel remain exceptionally high. It’s a great place to stay whether you ski or not.

Although the hotel seemed a bit understaffed, with many guests and limited staff support, we barely noticed thanks to Luka's exceptional efforts. He went above and beyond to ensure guests didn’t have to wait too long. We'll definitely be returning!

Perfect hotel in every way! The owners Mrs. Marie and Mr. Joggl are very nice, smiling people. It's obvious they love what they do. This good energy spreads through the entire staff! :) Delicious breakfasts, dinners. Spa at the highest level!!

There are certain customs in the hotel that are unheard of in other hotels. Therefore, the lady at the reception should better inform guests about the customs, e.g. in the restaurant.

Great breakfast, egg bar, fresh pastries, selection of butter, honey, very good orange juice, etc. Large outdoor pool, nice and well heated, Finnish sauna. Accommodation met expectations, description corresponds to reality.

Reception staff. We arrived by bike and she looked at us like we didn't belong there. All we got from her was poor information about the accommodation, no information about breakfast, all on request.

The hotel is spectacular and exceeded all expectations. The food is amazing. The facilities are superb. The staff are so nice. I found it hard to believe that it didn't cost more.

Nothing. It was 10/10

The most beautiful hotel I have ever stayed. Amazing view, amazing wellness centre. Breakfast was just perfect so yummy. Staff were super friendly . We had an amazing time thank you

Everything was perfect

The people at the hotel, from the owners to the receptionists, the waiting staff and the cleaners, were all so friendly and helpful, creating a real feeling of genuine warmth and good hospitality. The hotel’s new extension has resulted in facilities that exceed anything we’ve experienced before in a hotel like this. We particularly liked the heated outdoor pool, the superbly-equipped gym on two floors, the huge jacuzzi on the top floor and numerous comfortable and relaxing areas. And how could we forget the food? We’re both keen foodies and the quality of the food we were served at the hotel was excellent, from the fantastic choice at breakfast to the five-course evening meal. Location also was really good, with the free ski bus stopping just outside. Although ski conditions were not great when we stayed (due to too much snow!), we didn’t really mind because the hotel gave us such a fantastic holiday, We plan to return next year with some friends who we have already persuaded to come by telling them what a great experience we had.

Absolutely nothing!

Beautiful, great food, great service

Noisy room, we could hear the noise from the stairs and hall and were woken up a few times