The service friendliness of all personnel

Location was perfect and the architecture/design of the hotel was wonderful. Poppinjays was a great restaurant with exceptional service combined with a splendid vista and terrace.

elongated confusion on the hotel rebate scheme. Eventually resolved but not without frustration

After forty years am recently retired, and starting to enjoy some real “us” time – my partner and I traveling 130+ days this year. On our journeys, The Murray is absolutely stand out and everything you would expect of a five star hotel. Conveniently located, a relaxed seven minute walk to Pacific Place and five minutes to Central. The Murray is much better value than other nearby, and dated five star properties.

Some attention to detail needed by management – poor/nonexistent English amongst bellhops and a number of restaurant waiters. Staff uniforms in the Garden Lounge and Popinjays faded and shabby. Footwear it seems a casual free-for-all.

Location. Excellent staff. Size of room.

Room was black coloured and hard to find things. Too complicated lighting system.

Pros - cleanliness - modern facilities - location, 5 min walking from the busy Central - soundproofing of the room!! - larger size of room vs. HK standards - impeccable services with useful doormen/concierge - spacious/welcoming lobby - curtain blackout for max sleep comfort - Japanese-style toilet Areas of improvement - value for money of F&B - gym equipment are limited (although in perfect condition!) - 1st grocery/pharma shop in 4min walking distance (if one wants to be pedantic) - bed mattress a bit stiff (for my liking)

I liked the entire experience: check-in was smooth and efficient, the stay was utterly comfortable. Amenities and facilities are awesome, this is what a five-star experience feels like. I really appreciated that the hotel staff were friendly without being overly solicitous. The concierge, the front desk were very helpful and attentive. I really enjoyed every aspect of the stay. Breakfast had excellent variety and great taste. Checkout was seamless and quick. Overall, I would return again and again for this kind of service.

Nothing. I disliked nothing.

Lovely rooms and great staff

Their is no lobby area to sit in and no outside space/pool

The heritage

The shower and bathtub location. Not enough hangers or hooks to hang clothes. Whole floor is wet if one takes shower.

The beds were dreamy, showers were ideal, and the beauty products were really great. The best part after coming home from each day/night in the rain or air conditioning, was the warm toilet. haha The towels were in mint condition. The room temperature was fast to adjust also. Ideal comfort. The breakfast selection was delightful. The chef offered to make me gluten free bread without a hesitation - and was wonderful! Staff was wonderful, offering little tricks and tips on everything from getting around the city, to also finding the better price for breakfast.

Unfortunately the umbrella in the room was for the sun and not the rain, so funnily enough we were partially wet, but it was so nice to walk in the rain too with all the humidity. The bathrobes are a bit worn out and strings hanging. Didn't like that the avocado toast for breakfast had barely any avocado on it (layer was too thin that we ordered extra avocado) and had cheese, or cream cheese, on it..and that's all we tasted. Definitely remove that cheese layer and just make a chunky layer or mashed avocado.

I liked the very personal service upon check-in and room orientation by the front desk, even though I arrived very early. I liked the size of the room (and the heated toilet seat). I liked that the staff remembers the names and faces of their guests, anticipating their needs (like umbrellas for the change in weather), making us feel at home. I would rate this hotel among the very best worldwide.

If I were to knit-pick, the only thing I would change is the artificial plants by the lap pool.