Friendly staff, very clean and large room with all the amenities, position near parque de la vela, excellent wifi, 2 bottles of water complimentary each day, fast elevators, ample shower.

Pool area is abandoned (it is January but it is not nice to see), the street of the hotel is not nice (but safe!), air conditioning very noisy. The hotel has just one restaurant, and doesn’t have a real bar neither a pleasant area to work (but the room has a desk with ac plugs so not really an issue). The breakfast is average in quality (the bakeries are bad) but great in quantity and assortment.

I liked the location. I traveled for a wedding and it was very close to the event center and the church. Also the breakfast was very good! The food and service were great!

When we got in our room we noticed that each queen bed only had two pillows. I found this odd since when I had stayed at other similar hotels I have at least four pillows on each bed. Also the pillows that were there smelled like humidity. We requested 4 more pillows at the check-in desk and they provided them so that was good.

comfortable bed, parking with on-site security was nice since we rented a car. Room had all the perks including an iron and board but we only had a short night there as base to visit Palenque. I booked this initial for the swimming pool but we ended up not using and we have seen nobody else as well. It has anyway a nice green feeling even if in the middle of the city

strict check-in time.. however I later discover this is standard practice in Mexico even if the room is probably available.

The beautiful interior design of the lobby and Ceiba restaurant, which features huge floor to ceiling windows looking out onto a garden jungle. And the stellar breakfast included in our stay.

Everything was spot on.

I had a bad experience during my last stay and this time everything that had been problematic was resolved. I am extremely pleased with the effort and personal attention I received and I must say that most hotels would not do what Hyatt did for me to fix the issues I had. Very, very pleased. I would also like to provide a very special THANK YOU to Adrina Sanchez, the guest experience manager. I will be back again soon.

Room was very clean and breakfast is one of the reasons we stay there. very good staff is wonderful.

A little hot in our rooms (weather was hotter than usual.

Location was perfect and staff were very helpful. We had an extremely short stay to see things around Villa Hermosa and they were very lovely.

King size bed was comfortable, good breakfast, check out at 12 pm as it should be

Room amenities were limited

Good swimming pool.

Expensive breakfast with a poor selection of cold cuts.

Room was fine but it was not the regency suite that I had booked

They said my Regency suite was unavailable for some sort of issue. I didn't believe them, and I feel my room was given to someone else