I will call this place a little Oasis in the city. Beautiful room with a balcony where we were able to hang out. The room was super clean and they offer daily housekeeping and the bed was very comfortable. Very cute place with lots of greenery and trees around the pool area. This is a remodelled farm house that they remodelled and made into this amazing hotel area. And the best part you’ll feel very safe as they close the big door leading to the area at night. I will definitely stay at this place when I go there again!

The wifi was weak, it was stronger by the pool area than the room.

Delightful posada with lovely gardens hidden behind a high wall in the little town of San Juan, very convenient for visiting the pyramids of Teotihuacan a short drive away. Lovely, helpful staff, a spotless room ( we were given the giant-king-size suite with its own pretty patio), traditional hacienda-style decor, very comfortable. Delicious breakfast. La Casa de Tata around the corner has delicious birria and pozole stews for a good price for dinner. Highly recommend doing the magical Volare air ballon flight the early morning after your visit to the pyramids; the company picks you up and drops off again at the posada.

Nothing.

In the room where we were, there was no hot water. We told the staff and they tried to fix it but they couldn't.We were transferred to another room which was the better. I guess it was more expensive but we didn't pay more money. Which is a very good thing.

I didn't like because there was no hot water in room.

Very peaceful gardens and a really lovely restaurant on site. Felt it was good value for money and a short drive to the pyramids.

Room and shower water was generally pretty cold. We stayed during winter and really should have asked for extra blankets or a heater! Pool chairs need to be replaced they are getting rather old.

Friendly and helpful staff. The food and drinks were yummy at the restaurant. Centric to the downtown area and the supermarket is across the street. The Room was clean and comfortable.

Due to the towns festivities there was fireworks which resulted in a lot of firework smoke, a fan would have been helpful but we also didn’t ask and out of their control.

The breakfast was really good and plenty. The room was simple but nice and clean. The staff was really nice and friendly, not everyone speak English, but they do their best to help you out! The piramides are 5 min away by car.

We arrived in the evening (10pm) and it was not easy to find the entrance, there are no indications. The bed was small for 2 people and a bit hard.

Absolutely beautiful hotel, tropical gardens and pool. Comfortable bed and some unique touches and design in the room and communal areas. Very friendly staff and a few minutes drive to Teotihuacan. The attached restaurant does very good food, both breakfast & dinner, with a lovely setting.

Could do with a fan in the room.

Lovely place - a bit of a sanctuary from the town outside it's walls. Beautiful gardens and pool. Very friendly and helpful staff :) Easy Uber to the ruins at Teotihuacan. Breakfasts were great. Wonderful massages. Highly recommend!

The restaurant it wonderful for breakfast - but needs improving for other meals.

We could access the room early, which was very good as we arrived in the morning and had time to fresh up. Staff very friendly and we really enjoyed the temazcal ceremony

It was a bit cold in the room st night, but we had a small heater to come to the rescue

With the package we had breakfast was filling and good, chilaquiles or eggs the portions were good , taste was good but they didn't have a lot of options for fruits, although everything is made at the moment of ordering. The room was quite spacious, the bed was very confortable and provided you a heater. bathroom also spacious. The place is an old Hacienda but is very beautiful and quiet. there is a place for having a bonfire and a pool. its 10 minutes top to Teotihuacan. At the hotel provided us with the contact to go to the hot air balloons. The Spa is really relaxing and beautifully set , In my stay I did the Temazcal ceremony , the Temazcalero guided us very well all through the process and the experience was amazing. The massage ladies listen to the requests and were very diligent and knowledgeable.

Maybe the only thing was that they need initiative to do stuff or fix stuff.