A pleasant hotel. We liked the public spaces - reception, bar and restaurant - and our bedroom was comfortable. All the staff were very good too.

There was no air conditioning but the window opened and was sufficient to cool the room; the only problem was that the open window let in noise as well as cool air.

Good, pleasant stay

NA

It’s a clasic on the city. Good reputation.

They never answer the phone, and they don’t have whatsapp

Good food and facilities

Id you get a room by the main avenue you could have some nose at night.

I liked swimming pool and bar

breakfast was poor

Location was good, in a quiet corner but within 5-10min walk of the centre. The pool and seating area besides it was nice to relax and enjoy sunshine. (I don't know if it's possible to swim in the pool) The breakfast had nice pastries but other options were limited. The quality of they were serving was very good though.

communicating with staff in English was the main problem. Even at the Reception they could not speak English or understand it easily. I also had dinner once there and the waitress who was nice and friendly, but could not speak English.

Friendly staff clean and basic. Good location. Nice bar ad restaurant

the rooms need an upgrade - its one of 2 retsuarnas in centarl la Serena so they have a monopoly but its very 90s and needs and upgrade. No ir conditioning which maybe fine most of the tim but not at the height of summer, Kitchen closes to early - I arrived late at 10 o'clock and there was nothing to eat or drink available like its star rating should have. I was told i could order food from outside but a a visitor to La Serena did not have the apps or know whee to order from. big let down at best its a 2 star hotel The parking is limited so there was no space and had to park in drive way. I could not move my car as there were other cars around it in teh morning

The food at the restaurant , well located

The bathrooms in the rooms are small and dated. The shower head is placed too high, so it contributed to lots of water splashing outside which wets the floor and this can be dangerous.

Location and comfort

Restaurant set up and options. It could be better

Centrally located

Rooms on 3rd floor tatty need renovating, no ac heat control, rooms musty. Breakfast sub standard and poor quality food and selection. Very 1980s