The room is comfortable. We asked for a quiet room and we got a room next to the park and river. The pool is lovely and clean. The location is great if you don’t want to stay in the central of Hong Kong. It is right next to shopping malls, restaurants, trains and bus stations. Free playgrounds and payable softplay next to the hotel if you have young kids. Good bicycle paths along the river. The staffs are friendly and helpful. We went for a bicycle ride and my young daughter had an accident. The hotel manager took us to the clinic so the nurse can cleaned her wound and checked by the GP. He even followed up and checked if everything is ok with my daughter later in the evening. He kindly gave two soft toys to my kids. I appreciate the additional care I had from the hotel.

We tried the hotel buffet one morning and it wasn’t good. Our cups and glasses weren’t changed every day.

This hotel is expensive, but you know that already! I got a room overlooking the river and the view was truly stunning. The room itself is huge, with a king sized bed. The bed itself was firm, as were the pillows, and I found sleeping to be very comfortable. The room was also very quiet - I could barely hear anyone or anything. The was cleaned to perfection every day. There's a large TV in the room, but to be honest I've never bothered to watch TV wherever I go. Why would I waste time watching TV when I could be sightseeing! There's a fridge for personal use, which is perfect for your milk if you like milk in your tea/coffee. The supplied kettle seems pretty fast boiling. There's a notice to advice travellers that they should only drink water from the water dispensers which are on every floor. The wardrobe has a small safe, which is free to use. Also in the wardrobe is a little set of drawers to put your clothes. The design and decor is minimalist and elegant. There are lots of light switches, which lets you control the main light, the hall light, the bathroom light, the tea point light, the lamps for either side of the bed, an under-bed light for night time use, and a desk light. Amazing choices to be honest! Also in the room is a 2/3 seater sofa, which suits the aesthetics of the room. There's the obligatory desk and chair, which are both comfortable to use. The outlets near the desk are useful - two AC outlets, a USB-A and a USB-C port, and even an ethernet port! Near the door are more light switches (although fewer than by the bed), but also two useful switches - one for "do not disturb" and the other for "please clean my room".

The bin weirdly doesn't have a bin liner, and this never changed throughout the 9 days that I stayed at this hotel. Guys - you need to use bin liners! It's not immediately apparent to those arriving by MTR that you're entering the hotel on the 3rd floor, whilst those arriving by taxi or bus will enter on the first floor (or ground floor, as we say in the UK). Basically if you arrive at Sha Tin MTR and walk through the Plaza to get to the hotel, you won't find the reception! You'll need to use the escalators to get down to the 1st floor in order to check in.

location, room decor and cleanliness.

No ironing board.

My favourite hotel in Hong Kong for its safety, accessibility, proximity to family in the New Territories and attentive room service. I’ve had issues with the room twice before and both times they’ve immediately sent engineers up to fix the problem, with a lot of courtesy to my comfort and safety as a single woman in a room too.

The front desk team are ornamental- don’t bother asking them questions because they won’t know and will respond with no manners as they panic for not knowing

Stayed with my wife and 2 kids, room size was good and comfortable. The hotel is next to a massive shopping mall so helps to get what ever you need. The MTR station is also in the mall hence very convenient. Hotel is next to a river so if you would love it if you run/ cycle / walk around you have nothing to worry about. There is direct bus from the bus stop next to the hotel to the HK airport so it is very convenient. I would strongly recommend this hotel.

Takes about 20 minutes to reach the city center by MTR, you need to change multiple MTR lines if you decided to use the same to reach from the airport. Of course there is a direct bus so in that way you are sorted out.

It’s a very convenient location connected to the MTR and a big shopping mall.

We were initially given a smaller room than the one we thought we had booked. The staff mentioned it was a free upgrade, but we preferred a more spacious room over the upgraded features. They were helpful and reassigned us to the room we had expected, which matched the pictures on Booking.com. While we appreciate the upgrade, it would have been better if they had informed us in advance that the upgraded room was actually smaller. The staff were super helpful and nice though, we really enjoyed our stay and will definitely come back again!

Our stay here was great. Staff were super helpful and friendly and did all they could to make our stay comfortable. Rooms were clean, beds were comfortable, showers were lovely and the decent toiletries were a nice touch. The only slight downside for us was the pool was out of action for maintenance but in fairness we were informed of this before we arrived. Location is ideal- near a mall, rail and bus station which makes the rest of the city really accessible. We would definitely stay here again.

While this is not a 5 star hotel, it does have many redeeming features, namely it has one of the biggest hotel swimming pools I have seen in HK/China. Also, there is an MCL movie cinema a 5 minute walk away. There is a YATA department store, 5 minute walk away. There are a lot of affordable restaurants nearby, walking distance less than 15 minutes (eg what other hotel can boast a short walk to THREE separate/different McDonalds? It also is a short walk to KFC, Pizza Hut any many more in New Town Plaza). There are even 2 major supermarkets such as Parkn Fusion nearby. There are also many good Japanese and other Asian restaurants throughout New Town Plaza. (However, we did not like the Tian Tian place as it was overpriced and chicken rice nothing special) We also did NOT Like the buffet lunch/dinner downstairs. If you really want to try, do the lunch as the dinner is very similar and lunch is way cheaper. My kids loved getting a tea from Comebuytea every night as it is way better than what we can get in Australia. It is a short walk to the Shatin MTR station and we went up to China for shopping and foot massages in Lok Ma Chau in Shenzhen. In fact, it is so convenient to go to China from the hotel. I even took my kids to Happy Valley in Shenzhen for a whole day and made it back across the border before it closed for the night! Happy Valley is way better than Disneyland imo. The East rail line from Shatin also takes you to Admiralty where you can change to any other stop in HK island. I never had to wait more than 5 minutes for a taxi from the hotel and there are many taxi stands around New Town Plaza. The cleaning lady was super friendly as was the helpful concierge staff who introduced me to the joys of Gogovan as we had tonnes of luggage including several 40 inch suitcases from Ladies St in Mong Kok. Only Gogovan could take all our luggage.

The gym is not open 24 hours (all the 5 star hotel in China have 24 hour gyms). You need to wait till 7:30am to go and it closed around 10pm. It does not have room service. The staff do not make taxi bookings for you to go to the airport.

Central location to almost anywhere in HK, with easy access to buses and MTR, also everything is downstairs with walking distance where all sorts of eateries, farmers markets and stores with various price range to accommodate everyone. Easy access to laundry and self laundry, The heated swimming pool is good as usual, partial indoor and outdoor with good changing facilities, even with other club members besides hotel guests, the pool is not busy.

This time, I have issues with the size of the room and the noise from next doors, Our room faces the river, but next to the suite, our doors faces within 5 feet across each others, with crowded guests in/out next doors throughout the day/night. Also it was a small room with practically no storage/drawers comparing to one we used to get. We travel and stayed here annually for the last 10 years and this time we noticed that they recently removed all the drawers to make the appearance of a bigger room. Also they implemented new policy of not providing bottle waters, and not replenishing sundries... so we ended up purchasing those ourselves (downstairs) hence we reduced our room cleaning to every other day,

The room facilities were very good. The room was cleaned in a timely manner.

In the past, the newspapers were provided. Hope you will bring this back.