Excellent location and convenient transportation,hotel facilities,clean and tidy rooms,live very comfortable,the front desk staff are very helpful,proactive. And the “Ben Dai” staff are very nice.

Breakfast operation was very poor. We had to wait long time for seat because table cleaning was slow and had to take seat in different room even though there were table open.

Great view, facing city over the bay. Great breakfast, great shower and others such as a dining table and a kitchen.

The bed corners have hard, sharp steel. People are protected from a soft pad over the steel. Unfortunately, one pad fell off in my room, and I minorly hurt my lower leg. Good news is that it did not cause a serious infection from the wound. I reported the incident, and the soft pad was placed on shortly afterward. My recommendation to the hotel is that as part of the daily room cleaning routine, soft pads should be checked every time and every day by the cleaning staff. The bed corner without the soft pad is dangerous.

It is a beautiful place and the rooms are clean and generous in size. The staff was friendly and helpful (Frank even paid for our cab in his e-mailing app- we of course reimbursed him). The breakfast buffet has so many options and is amazing. There are also little touches such as in room amenities. My friends and I enjoyed our stay.

There was some confusion about some of the local tourist areas and how to book them/get there. The staff gave us conflicting information. Maybe it would be good to have some brochures or other information that could help tourists. Other than that, a lovely place to stay!

The staffs are very polite and friendly. We requested for an ashtray in our room and they explained that the hotel is non-smoke hotel but they upgraded our room to a sea view suite with balcony so that we can smoke at the balcony instead. So sweet of them 🤗

The location is absolutely impeccable! Loved that there was a pool with heated springs nearby. It was really nice to be able to take a dip and immediately jump into the springs. The gym is fully equipped. Facility is very clean and well maintained. Had an amazing time here

Honestly would've been an absolute dream come true if they had a cold plunge next to the 3 hot springs. It's definitely not a deal breaker though

The hotel was very nice to upgrade our room to a sea view room on level 9 . Staff was helpful and have good customer advocacy skills. There is a mall that is 5 mins walk from the hotel Which we purchased local souvenir for friends n relatives. we also walk to the beach nearby the mall. And Hainan university which is near to night market which is patronised by youngster n university student is within walking distance from the hotel.

Every staff at the hotel was very helpful and efficient. We found the bed too small for 2 adults and they accommodated by setting up an extra single bed in the suite for us. Service is always very prompt and polite. No drama. We had a calm and very enjoyable time staying at the hotel. The free photoshoot was a bonus and very enjoyable too. The photos were great - it added to our good memories at Haikou. Thank you!

My family enjoyed their stay in InterContinental Haikou. Staff are super helpful to assist all our needs. Our flight at early morning next day and friendly staff helped us with late check out. The room was beautifully designed with a perfect blend of modern luxury and local charm. Immaculately clean, spacious. The bed was incredibly comfortable, and the in-room amenities left nothing to be desired.

Staff Daisy Qiu went above and beyond to ensure our stay was comfortable, especially for our baby. She took great care to make sure we had everything we needed and was incredibly attentive throughout our trip, making the entire experience enjoyable and memorable. The hotel room is well designed, with great views of the sea. Really clean and well appointed. Breakfast buffet had a wide range of good food choices.

The facilities are great. The gym is not big but has all the basic equipment and a killer view. The breakfast is amazing: plenty of choices and freshly made food. We booked two rooms. The cleaning staff of both rooms (王冬菊 Daisy Wang and 符祥丹 Leah Fu) are very professional and detail oriented. The doormans are really helpful.

The swimming pool was in maintenance while we were there and spa treatments are pretty expensive.