The beds are very comfortable, the decoration is relaxing and (not too many colours). It has everything one needs to relax and from the cleaners to the managers, there was a feeling of welcoming. I have written before ,Danielle and Mr. Kent offered excellent customer service and it was the reason I extended my stay, because they made me feel at home.

One person at the hotel still could benefit of learning a bit of customer service politeness. On the night before I left (after 18:00 I have for the 1st time experienced dissatisfaction with a female staff at the reception. Unfortunately, I've met the same person again yesterday (at 15 when I had to leave). I've checked out before 10 am but needed to wait at the reception and everything I asked a question, I was met with unusual remarks as if I were a burden. It's therefore, I am giving the staff a 9, instead of a 10. I believe that it could be improved. Customer Service can be learned.

Convenient for the airport with a free shuttle bus.

Considerable change for the worse since the change over. Rooms not checked properly for faulty light bulbs. Being a regular business traveller I do not like the chesp and tacky advertising hoarding and particularly the tasteless inappropriate American teenage slang used to give what is simple factual information about the shuttle bus times. The cosy comfortable TV viewing corner of sofas has been removed and large hard tables now block access to the TV. The atmosphere has declined greatly and does not appeal to professional people as before. Having found this convenient hotel I had become a regular client but am not happy with the badly thought out changes. It is also in need of some repair as rooms are showing signs of wear and tear.

The airport is great but Aiden hotel is greater. I have been in 4 and 5 stars hotels around the world, I never expected to stay more than one night at an airport hotel. Yet, Aiden hotel is excellent, quiet, beautiful, simple as a business hotel should be but comfortable as a lovely home. The professional approach and friendliness of Aiden's staff is at a 5stars level. I had the best welcoming ever at midnight. The gentleman that received me, I really need to know his name to thank him personally. In the morning, Danielle's service mind is of a first world class! She smiles and focus on making the guests lives easier. She facilitated my new booking as I decided to stay longer. She also convinced me to visit a great village nearby, Storagatan, a paradise by a beautiful, ydilical lake. Vibrant, colorful houses and a real Scandinavian atmosphere reminding me of beautiful Norway in Sweden with great, cosmopolitan, Swedish hospitality. The charming and comfortable beds, decoration, excellent location, the breakfast, the people make of this hotel great. Aiden is evidence, a 5 stars hotel isn't always the most expensive.

That I couldn't book it for a whole month. It's cl8se to nature, airport and the amazing Stockholm city.

I like the cleanliness, convenience, and feel safe.

Some staff members seemed unmotivated to work, spending more time chatting with each other than attending to guests. They were inattentive and spoke in a rehearsed manner, lacking genuine engagement. It felt as if they had forgotten that customers are the ones who pay their salaries. If they fail to make a good first impression, there is no reason for us to return. (In terms of service, they failed.) However, not all staff were like this. The group I encountered at times had service issues, but another group performed their duties very well. I stayed at this hotel twice within a short period and had completely different experiences each time.

I like the free coffee and tea available at all times. The room is comfortable, the bathroom is spotless, close to the airport, and the atmosphere is peaceful and not crowded.

Breakfast: Limited choices. Dinner buffet: Few options and not worth the price. Some receptionists are not very attentive and do not check the room before check-in. For example, I was given a key to a room that had not been cleaned yet. On days when there are not many guests, rooms should be properly checked before allowing guests to check in. This is a serious flaw in the room management system.

Proximity to airport, easy access, including bus from stop 13 every half an hour to and from the airport in around 10 minutes to Terminal 4 ( apart from around 1-4 am(?), in which case a taxi was recommended. Bus was punctual, although tricky to haul heavy bags up the stairwell. Single room was modern ,clean, warm, with good Wifi and shower and comfortable bed. Breakfast from 4 am was copious and varied. The bar-restaurant area was open late, which was sociable. Staff were helpful and efficient. Easy card access to room.

My window in room 1 didn’t open properly in the upper-only ventilation mode, which was annoying because I like fresh air, but also appreciate security, and the window was level with the car park, so anyone could climb through if opened sideways. Otherwise it was a good hotel at a decent price.

1. self checkin regardless of time of arrival. 2. Excellent and very timely free airport shuttle service. its a large bus so no luggage issues. ONLY takes 6 mins to airport. so loved it! 10/10 3. breakfast had boiled eggs and enough variety. Bfast starts very early but hot food starts ar 6:30 am. Still great to get food at 4 am. 4. tea/coffee/hotwater available 24/7 5. Luggage storage after checkout. 6. Staff is very helpful!!! 10/10

1. breakfast is too far spread and makes it hard at times to get water from one side vs bread vs hot food. 2. Self Checkin is hard if you dont know the system. Once you learn it... its a breeze.

The room was comfortable, the bathroom was a good size with good heating, the breakfast was delicious, and the sauna was perfect. You have to book the sauna in advance and what's great is you get the sauna to yourself. The shuttle bus was convenient and made travel very smooth. I was also able to check in earlier which was great because I was able to go to Stockholm and spend more time in museums and sightseeing.

The walls feel a bit thin, I could hear the people above me easily, but I sleep with earplugs, so it wasn't a big deal.

The Shuttle service is great from/to hotel and Arlanda airport. The buses kept the schedule. The hotel is modern, nice, the check-in and out process went really well and fast. Behind the reception tea and coffee are available for free. The room was really clean. Simply but good. We stayed in a 4 bed room. The bathroom is large enough. The breakfast is really delicious. The staff was great and polite.

Only one thing: we booked the room for 4 persons and only 3 beds were ready to sleep, the last not.

brekkie, airport & room with large patio all won me over. Hot shower is a ++. Although there's some noise from the adjacent rooms as they are moving out, its tolerable for the price paid. Brekkie was especially the highlight. Love the selection, bread + overall delivery of svce.

if I have to nitpick, some of the buses are rather large & moving luggage onto the bus esp. with multipl eheavy luggage can be a pain. The smaller vans were much ideal but again, understand during high volume hours you have to resort t the large bus