The hotel's location is unbeatable. This is a beautiful building with lots of charm and history. The rooms are big and overall quiet, even when there is a celebration in one of the event spaces or the patio.

The room service could use some improvements in consistency and customer experience. We are not ones to complain, but when you request a simple hotel amenity, such as coffee in the room every day you're staying there, it's an inconvenience.

This hotel is unique in that it feels like it was once a plaza or neighborhood that has been transformed into a hotel. The interior is almost like a walking street that meanders around the buildings with stairs and bridges connecting the upper levels. It feels a bit magical. The lobby entrance is on an actual walking street that leads to the historic downtown area of Zacatecas. Just about everything a tourist would want to visit is walking distance from this spot. The staff were very helpful and the room we were given was actually a suite with spacious rooms, two tvs., two queen beds, and three balconies. Highly recommended.

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Location, spectacular property, courtyard, gourmet, à La Carte breakfast. Huge suite room. Great service.

Bed was just OK. Squeaky headboards! Noisy boiler 24/7. Parking a pain but free.

The service was great and staff were very helpful and friendly. We loved the historic part of it.

We got lost trying to find the location. It is a bit hidden but well worth it.

The large size of our suite which had lots of light and air through three french doors, each with juliet balconies decorated with pots of geraniums hanging off them in iron rings. The bathroom was marble, the hot water was hot! As in many Mexican hotels there is no mini fridge in the room but there was an ice machine close by, always filled with bags of ice. The history of the hotel is wonderful, ask the staff about it, and the interior passageways used to be actual stone streets, the rooms are in old buildings which are all modernized and the whole effect is like a real version of the quaintness that Disneyland tries to recreate. The staff is wonderful. Gracious, calm, welcoming and though they didn't speak much English and we didn't speak much Spanish we all managed the check in and any requests during our stay just fine. The location is great! Just minutes to walk to the cathedral, the Rafael Coronel aka 'The Mask' museum, the Alameda, the Acropolis restaurant, and there are so many other restaurants and shops all around. It truly is smack in the middle of El Centro. The location is also quiet because the hotel fronts on a charming little pedestrian plaza but parking is not an issue if you bring a car, as the back of the hotel fronts on a street where you can temporarily park till the wonderful doormen valet park your car for your visit. You're not likely to need it during your stay but if you do, you'll need to let them know about 20 minutes in advance as their parking lot is off-site.

The hotel was nearly empty while we were there so it wasn't very animated. This made it more apparent that the small bar and even the generously sized, multi-level restaurant could use a little more warmth and character in the decor, to make them more inviting. The setting of the hotel itself is so charming and the food was good. They just need a little more 'life' in the two venues and maybe, not only more guests would stay in for the evenings, but they might also get outside visitors. However they keep the main door locked at all times, so perhaps they prefer to keep the hotel exclusively for guests.

wonderful old facility with some history of it's own. clean rooms and helpful staff. some of the rooms needed some maintenance hot water issues, my hairdryer wanted to explode, but a great place to stay and I would recommend it to anyone. One irritation was that we had to ask daily for the coffee for our in room coffeemakers. location was perfect. one block up from the main drag, a few blocks walk to the cathedral.

had to ask for our in room coffee every day!

Superb location. Large rooms. A/C. Friendly staff. Spacious court.

Shower was also a bath, and it's a little challenging stepping in and out.

Location, staff, building.

Nothing really, maybe some upgrades on the bedding.

the staff were so friendly and helpful and accommodating! the courtyard and meandering pathways very sweet! Excellent location!

it’s an old building so just make sure to keep the drain covers on in the bathroom. The price, friendly staff and location more than make up for it.

SERVICE and LOCATION