The location is removed from the main streets and because of this it feels like a real hidden treasure - we were surrounded by mountains and blue firs, it was truly magical. Understanding, ready to go to the meeting in any matters and help staff - real professionals. The SPA area is wonderful, the Finnish and Turkish bath are spacious, there are sunbeds for rest and water, everything is very well thought out. Spacious parking area.

Very weak Wi-Fi, but I watched movies on TVs without any problems, local Wi-Fi is not suitable for work that requires a stable Internet connection. It was also difficult to even watch YouTube from your phone. The arrangement of the shower and toilet is not suitable for a large family due to the design features - the entire bathroom area is made of glass and there is no possibility of privacy, there is a curtain, but it does not cover completely, which makes it uncomfortable to take a shower, etc. Also, in some rooms with a bathroom inside it is very difficult to take a shower, as there is no curtain and all the water is on the floor. We need to adapt a little so as not to pour anything.

The view from the bedroom balcony is very beautiful

The bathroom has no privacy, as it is made entirely of glass, which makes it uncomfortable. The bed is positioned under the ceiling, which means that when you move, you bump into the ceiling. There are few food options for dinner, which is not pleasant. And it was not possible to use the spa service because there were no set times, which meant that it was not possible to enjoy it. The only time available was the day after check-out time, which is unpleasant. And what makes me not interested in recommending it, as I was a guest, there was no interest in offering the spa service.

. Professional and Courteous Staff: The staff at the property displayed exceptional professionalism and courtesy. Their warm and welcoming demeanor created a positive first impression and made me feel valued throughout my stay. 2. Effective Communication: The staff were excellent communicators. They listened actively to my needs and responded promptly, ensuring that any requests or inquiries were handled efficiently. 3. Problem Resolution: When I encountered a minor issue during my stay, the staff addressed it quickly and effectively. Their ability to resolve problems with ease and professionalism reflected the high level of service the property offers.

Nothing

Breakfast was amazing, but we regretted a bit that we booked half-board, as the a la carte menu seemed much better. That said, dinner was still good. We had two rooms next to each other, one of them was very spacious, the other not so much. Views from the terrace were beautiful. We really enjoyed the local beer selection in the bar and also the special winter warming drinks.

The bathrooms are just not practical whatsoever. There's glass wall around them and the curtains don't cover both sides, so it means you have to leave the room and use the public bathrooms if you want some privacy and that's just ridiculous. In the smaller room, there was only a bath tub and no showerhead, so the only option was taking a bath every day.

Wonderful location with picturesque views over the Tatry mountains. Modern hotel. Super-friendly and helpful staff. Cleanliness in general and in the room in particular. Comfortable bed. Good facilities in the room (tea kettle, hair dryer, TV, freeze, safe, wardrobe). Exceptional breakfast with vast choice.

In the spa area, settings for the saunas could have been revised - one of them (which was meant to be humid) appeared too hot, whereas the one (which was supposed to be dry) was too cold. Other than that, nothing more to complain really.

We had chosen a room with the mountains view and... the view was terrific! A bonus: excellent mountains view also directly from the whole (I mean it ;-) bathroom due to a glass-wall. Friendly staff, every single person, with our special, warm cheers to the Chef :-). Great food (I am deeply sorry for those on a strict diet ;-) and drinks. Perfect location for hiking /mountain trips as well as for those more lazy (as we were) who would prefer to visit by car a bit more remote but far less demanding tourist attractions, like Bania in Białka Tatrzańska through Gorący Potok to Termy Chochołowskie.

We have stayed for 5 days and I cannot recall anything that could be put as a negative, really :-)

Location is away from the crowds and traffic jams of Zakopane center.The hotel is surrounded by pine forests and fields. Tatra mountains are visible from the hotel.The staff are friendly and helpful. Spa treatments are diverse and good quality , furthermore there are sauna and steam bad. The alakart restaurant offers variety of food and the duck dish we ate in the restaurant was the best one we ever had! There is also private parking equipped with safety cameras.

We like our leisure in this hotel. It is nice and cozy hotel with nice views, also rooms have very big bathroom. In the reception we got all information we need, receptionist was very helpful and smiling. Also I like wide selection of breakfast, everything was really tasty and you could try polish dishes.

The staff spoke english, location is wonderful (hotel rooms offer excellent views to the mountains, but the hotel is still located in the village so its easy to get around). The restaurant offers amazing food, breakfast was absolutely delicious. Dogs are welcome for a fee. We very much enjoyed our stay and would definitely recommend this place. Spa was also nice (sauna and steam room)

A great hotel in a stunning location, there are a variety of spa and massage treatments and the breakfast is rich and very tasty. The staff is really nice and kind, the hotel is not far from Zakopane, very close to hiking trails in nature reserves in the area. Highly recommended for those looking for peace and a place to relax in front of a stunning view of the Tatras.