The breakfast was awesome as it included interesting Belitung local cuisine!! It was great 👍🏽 to have and also pleased to see and have their local medicinal traditional drinks (Jamu) it is what the Javanese is famous for. A staff member, Jasmiati was very helpful with my queries. Her English was good & she had an excellent customer service attitude ❣️

The only problem, we have was that we had a family Junior suite which normally the expectation at that level of hotel accommodation it would include a balcony! That part did not exceed our expectations☹️ & yet the smaller suite on the ground floor had balconies & yet we paid more for our accommodation with no balconies, the level of structure of accommodation did make a lot of sense. It was quite a long stay for not being able to have fresh air into our rooms. The smell of the room wasn’t pleasant, the air the was coming through the air conditioner does not smell fresh??

Great staff, location, hospitality. Staff and service were great and friendly. We informed them of some issues during our stay and they reacted professionally and promptly.

Maintenance was a bit poor, the first room we stayed at had a beeping aircon. They moved us to another room which was ok but the ceiling needed a fresh coat of paint. The pool was dirty with dead bugs, they put pool towels on a rusty rack. During breakfast the server informed us they were out of eggs due to busy dinner service.

A fantastic hotel. We couldn’t believe what great value for money this hotel was but what sets this hotel apart from others is the service. Every member of staff we encountered could not do enough for us. It’s the best service we’ve had in our 4 week trip around Indonesia. The rooms were very comfortable with excellent aircon, great shower, extremely clean with a fridge and the usual amenities. Dinner at the hotel was also very good as was breakfast. The general manager spoke to us numerous times checking everything was okay as well as many of the other staff. We didn’t use the pool as we were on day trips but it was big. They also let us check in early which was appreciated as we were going on a day trip so it was good to leave our bags in the room. Photo below of one of our day trips. Would highly recommend the hotel. And we absolutely loved Belitung.

Nothing. For the money we paid it massively exceeded expectations. We wouldn’t even get a 2 star hotel / motel in England for this price.

Extremly friendly staff. They constantly greet you with you name and are always helpful. The breakfast is good and fresh.

I think it’s possible to create the nice yard of the hotel with a bit more love and make it more attractive. They have beautiful space but don’t use it good enough. More flowers, more colour more options to spend the time in the hotel would make it even more attractive.

Breakfast was amazing, staff were impeccable and the distance to all the important touristy places were nearby. All the staff went out of their way to make our stay even more enjoyable, our expectations were absolutely exceeded. The daily buffet breakfast is worth the stay here alone!

Didn't like that other guests were smoking on the restaurant balcony and that ashes/smoke drift would come down to the swimming pool. Other than that our stay was comfortable, would definitely come back here again.

The staff is exceptional, particularly Mbak Penti, the restaurant supervisor, is a class of its own. The location with restaurants and shops around is great, too.

The pool area needs more shade, ideally movable. Moreover, the area next to the sea needs an upgrade with better gardening and recreation furniture in order to enjoy the sunsets.

This hotel has certainly met expectations for a comfortable stay. The amenities and service are on par with other four-star establishments. It's been a pleasant experience so far. The location is convenient, and the staff has been very accommodating. I would recommend this hotel to others looking for a reliable and enjoyable stay.

Liked the services by the staff especially from Adam, Tri, Ms Marisha and Ms Wafiq.. they were so friendly and very hospitable.

Buffet breakfast could have been better.. it was good but maybe with more varieties and food being served hot

Nice breakfast with good coffee and bread! ! It's always disappointing in a 4star hotel though, to pour a glass of juice, only to discover that it's not juice, but syrup. That said, it was possible to get a glass of fresh juice on request.

The swimming pool has no soul or character. Nor sunshades / umbrellas. There is a large neglected area between the pool and the "beach". It's very unappetising. Like a carpark. In my opinion, staying in any hotel on this "town beach" is actually pretty pointless cos the sea isn't deep enough for swimming

Hotel was a great location near town.Staff were amazing. Service exceptional. Breakfast very good.

Nothing