Without a doubt, if I return to Puebla, I will stay at this place again. Simply, it is an experience that I found quite attractive and memorable. Many other people commented on architecture and views so I do not need to repeat this. The rooms are big and clean. The bed is super comfortable with an amazing view from the bed through balcony doors - right from your bed. Staff is professional, super polite and helpful and the place is spotless. While rooms show their age, I also think that it ads charm to the whole place. It takes about 10 to 15 minutes walk to the center, but you go through a nice part of the town so unless you have mobility problems, this is actually a bonus.

I think that hotel kitchen still did not fully reactivate - went there for two nice and choices were very limited. The food served was very good, but in one case it was the 3rd try to get items on the menu that were available. Also, it is true that across the park there is a loud place, but it shits down at midnight or 1 a.m. and after that is just a Paradise.

the overall design and the rooms ar very spacious and the beds are supper comfortable and the fire features in the lounge area are very nice. and love the glass staircases and walk ways

that some small details, the Jacuzzi did not work, not a good introduction of the hotel and rate when we arrived, and some small details where missing. also the service is not very consistent in the restaurants and bars

I liked the fact that it was very comfortable and quiet. Also the food was great, really delicious. Plus, the staff was very kind and helpful.

I think I'm starting to getting tired of hotels that call it selves: "Pet friendly" but in reality, they just let your pet stay in there. If they were indeed "friendly", dogs will be allowed to sleep in beds or they'll have spaces for them to run. But in the minute you read the rules for these "pet friendly hotels", you find almost everything is a "NO or DON'T". Not to mention they charge 35 USD per dog per night! for that amount, my dog should be able to use the toilet haha, or at least sleep wherever he wants!

the concept and decor - its a modern boutique hotel built within an old water purification factory. also the staff was super friendly and provided great service.

if anything the surrounding streets were a bit dark at night. it made me feel a little insecure. but nothing happened

I love this hotel. It is beautiful and it's staff was very friendly and helpful

The rooms need some mantainance. The first room the AC didn't work so they changed us to another room but that room's WC didn't work very well.

Wonderful attentive staff. Beautiful clean hotel.

The air conditioner is too loud. Not too quiet at night

The staff was fantastic, very kind and thoughtful in every interaction! the building itself is beautiful and the adjacent park made for a lovely setting.

if you’re afraid of heights, ask if you can stay on the second floor, the glass floors at the higher levels aren’t my cup of tea but my partner loved them :)

exceptional design and staff. First class hotel, that can easily compete with world capitals highest standards.

access to the hotel by car not super clear.

Design and location

sometimes a bit windy when having breakfast. shower water went over to the toilet next door. better to place a piece of glass between both rooms.

Ambient room

Wooden floor makes noise. No provision for coffee machine.