Overall, comfortable room, excellent "Club" on the 40th floor that is SO worth paying extra for - it means breakfast is included, and they do free canapes and drinks up there in the early evening. There's enough food that you can make a light supper out of it.

Food is really overpriced for what it is, but there are plenty of excellent restaurants nearby. Housekeeping was a bit inconsistent (spare bed was dirty), somedays we were lacking certain towels, etc.

the place was sparkling clean. the hospitality of the crew is above expected

Extremely clean and new feeling hotel. Terrific restaurants, wonderful lobby. Comfortable beds, basic yet modern clean rooms.

TV had no streaming options. Food in the special access floor / lounge was subpar. We were upsold on a “great room” and the special floor that includes breakfast and snacks. The rooms are identical in the hotel, so other than being in a higher floor, the lackluster food for an extra $60 per night was absolutely not worth it. Avoid.

Great location, all rooms are renewed! Clean and well maintained! The highest level of quality globally.

All excellent from a sophisticated traveller.

it is beautiful and clean. Great staff. delicious food.

bathrooms don’t have smell extractor or ventilation. the whole room smells.

The location was excellent, definitely Polanco is a great neighborhood. The food at the lobby's restaurant was great. All staff members are very accommodating and polite.

There is so much space in the lobby that I was surprise you don't have a piano. A grand piano it will make the place look elegant. I think you should have one and not what is typical of hotels an old piece of junk, but a good quality instrument. It will be nice to have somebody playing on a regular basis. Remember is part of the experience.

The hotel's location is the best. It is within walking distance of the cafes and shops around the Polanco district. The breakfast buffet was simply amazing. The variety and quality of the food were top-notch. The rooms were comfortable and big enough.

The hotel was expensive, but it worth the stay.

Absolutely amazing view! The room was very modern and spacious with noiseless AC. If you are hungry, the restaurant offers decent food options, but on the other hand it’s in relatively safe neighborhood, so you can have a nice walk and pay a visit to many great restaurants in the area.

The bed was just terrible - way too soft for comfortable sleep and we woke up with a pain in our backs. It’s a common issue in Mexico, but I would expect that a hotel like Hyatt offers same standard as in its other properties around the World.

The location was excellent in the Polanco neighborhood. The room was very good, with huge bathrooms and very clean. Breakfast was out of the world. Since we were only vegetarians, the staff made the extra effort to make some vegetarian items every day and serve us. It was really unbelievable.

There was nothing not to like

Staff were very friendly and available at all times if needed. We had a room on a higher floor with a great view of the park and city beyond. The location of this hotel was perfect and nestled into the great Polanco neighborhood. It was very easy to get around and navigate the city plus very close to some museums.